IT Professional

A. Responsibilities
The IT professional will work to provide support to colleagues in the GIZ CO and projects. Responsibilities are:
▪ Maintain all working hardware and software (IT infrastructure) in optimum condition to minimise interruption to GIZ work
▪ Ensure that the IT systems in use comply to guidelines relating to IT and data security
▪ Identifying relevant problems and issues and assisting in formulating implementation-oriented solutions
▪ Further developing instruments and assisting in introducing innovation and change
▪ Managing knowledge by disseminating and documenting know-how, experience and information
▪ Work closed with and take over some responsibilities as a digitization partner (DIPA) should be created in the country offices to cope with the challenges of the digital transformation in the field structure, to promote the digital transformation process and to provide competent support.

B. Tasks
1. IT Infrastructure and tools (hardware, software and networks)
The IT professional
▪ assists in purchasing, installing and maintaining hardware (notebooks, printers, digital cameras, scanners, servers and all PCs) in accordance with current GIZ standards
▪ monitors the state of hardware and software in use and in consultation with management, helps purchase and improve hardware and networks, assists with testing new hardware systems, and identifies options for upgrading existing systems and peripherals
▪ helps maintain all GIZ standard and custom software used in the field structure (e.g. MS Office, WINPACCS, SAP, Payroll, Skype for Business)
▪ helps update and purchase new software
▪ Monitors the internet connections in use to ensure maximum uptime
▪ helps maintain local area network (LAN)

2. IT Security
The IT professional
▪ helps monitor vulnerabilities in the communications networks used to ensure data leaks are prevented
▪ helps design and monitor existing set up to ensure compliance to GIZ IT and data security regulations
▪ helps regularly update antivirus software and relevant operating system updates/patches to ensure a secure working environment
▪ helps maintain user permissions and access to a local shared filing system
▪ helps in data backup to ensure possibility of total recovery

3. Operational support
The IT professional
▪ in consultation with management and within the limits of his/her authority to act, consults with suppliers to ensure that the network, telephone system and computer hardware function properly
▪ incorporates market developments on relevant IT issues on his/her own initiative
▪ will be a point of contact for digital topics, information management, IT security and data protection. Their responsibilities focus on GIZ internal aspects as well as to the local digital infrastructure and demand signals

4. General tasks
The IT professional
▪ carries out and ensures general administration of the entire IT system
▪ backs up data and safeguards the system against hackers
▪ resolves all computer and internet problems, prepares all the necessary information and provides phone support
▪ ensures an IT emergency service
▪ assists in advising on IT projects
▪ maintains a list of all hardware and software systems, and updates this to reflect changes
▪ documents the installation and settings on the server and on all computers.
▪ ensures that IT on site is up to date according GIZ IT guidelines
▪ connects well to colleagues from GIZ division DIGITS and other IT professionals

5. GIZ Information Management Systems
The IT professional
• Is the contact person for the country office and projects and related topics in digitization (centralized information management systems (DMS), interaction of different systems, planned / upcoming IT projects with relevance for the field structure, etc.).
• Works on strengthening the capacity for digital innovation
• Works on improving competence and knowledge development and expansion around digital topics

6. Data Protection
The IT professional
• Is the Contact person for the basic data protection concept of GIZ as well as the data protection regulations on-site and communicate this comprehensibly
• Shares basic knowledge of GDPR
• provides knowledge on how to handle personal data

5. Other duties/additional tasks
The IT professional
▪ performs other duties and tasks at the request of management

C. Required qualifications, competences and experience
Qualifications
▪ BSc/MSc in IT
▪ Certification for Microsoft Windows Server 2012/2016, Windows 10 and MS Office 2016/365 or equivalent experience.
▪ Outstanding knowledge of IT hardware and software used, computer network systems, database software, network security.
▪ Ideally, knowledge of GIZ systems and specific GIZ software (SAP, WINPACCS, etc.)
▪ Clear understanding of Microsoft Office 365 periodic table and collaboration tools with a competence of using them

Professional experience
▪ 3 years’ experience in an IT position or similar experience in IT area
Other knowledge, additional competences
▪ outstanding working knowledge of ITC technologies (related software, phone, fax, email, the internet) and computer applications (e.g. MS Office)
▪ good knowledge and command of the English is a must, knowledge of German is a plus
▪ willingness to upskill as required by the tasks to be performed – corresponding measures are agreed with management.