MHPSS Case Manager-BML – Emergency Response

Background:

When catastrophe hits, International Medical Corps is often one of the first humanitarian aid organizations on the scene providing rapid and effective aid that saves lives, reduces suffering, and promotes self-reliance.

International Medical Corps: provides safe, timely, effective, efficient, equitable and patient centered care; offers needs- based response according to the context and type of Sudden Onset Disaster and/or outbreak in the affected nation: adopts a human rights-based approach to their response; ensures they are accessible to all sections of the population affected by the SOD and/or outbreak particularly the vulnerable; and treats patients in a medically ethical manner consistent with the World Medical Association Medical Ethics Manual.

 International Medical Corps is accountable to: patients and communities; host government, Ministry of Health; our organization and donors. International Medical Corps commits to a coordinated response under the national health emergency management authorities. International Medical Corps collaborates with the national health system, the cluster and the humanitarian community.

Job Purpose:

Case managers at International Medical Corps work within a case management model using a psychosocial multidisciplinary and a community based approach. They are the frontline workers providing MHPSS case management consultations and services to refugees/displaced population in Lebanon and vulnerable host communities in a crisis or an emergency situation, whereby the mentioned population’ needs are addressed in a timely and efficient manner, using short and mid-term psychosocial, mental health and community based approaches.

Main Responsibilities:

• Promote and introduce the International Medical Corps (IMC) mental health and psychosocial support (MHPSS) services to institutions, centers, PHCs and individuals.
•  Case managers at IMC will complete an overall assessment for all their beneficiaries by filling the Biopsychosocial assessment (data collection) and the other IMC MHPSS case management set of tools.
• Build and maintain a solid professional relationship with the clients and their surroundings including parents, siblings, relatives, neighbors, etc. with the client consent.
• Provide psychological and social support to displaced Syrians/Iraqis and vulnerable host population at the primary health care centers and field levels.
• Comprehend, fully understand and commit to IMC mental health case management model.
• Work closely with the members of MH case management team (psychotherapist/psychiatrist) to develop and follow up on the intervention plans.
• The case manager will be an essential source of providing accurate referrals and ensure adequate follow up of all cases referred.
• Conduct outreach activities and home visits when needed and document it.
• Prepare and conduct mental health awareness sessions using the relevant forms and background documentation developed and approved by IMC MH department.
• Conduct PSS activities in accordance with the MHPSS senior management team and PSS trainer.
•  Prepare and conduct psychoeducation sessions using the relevant forms and MH booklets developed and approved by IMC MH department.
•  Maintain accurate records, client’s files.
• Case managers at IMC will attend any training relevant to assigned tasks internal or conducted by any other stakeholder after close coordination and approval of the direct supervisor
• Prepare, take-part and document Case Management technical meetings.
•  Case managers will work in close coordination with the MHPSS managers on issues related to the field in terms of identification of challenges encountered, gaps, provide all necessary information to ensure better implementation of activities;
•  Attend regular meetings with MHPSS managers on weekly or biweekly basis.

Reporting

•  Case managers have to submit monthly technical meeting report to the MHPSS manager;
•  Case managers will be responsible for filling all relevant tools and should maintain regular updates in close coordination with the case management team;
•  Submit monthly reports, in addition to the data collection sheet that should be filled on a weekly basis to the MHPSS manager
•  Fill online medication consumption on a weekly basis.
•  Report any emerging issue first hand to the direct supervisor;
•  Provide reports on awareness raising and other PSS services that contain information regarding attendance, age, gender, nationality and impact of the session on participants.

Essential Experience :

• Adheres to ethical considerations and principles in regards to working with vulnerable populations.

Desirable Experience:

• Previous experience in MHPSS
• Previous NGO experience
• Minimum 2 – 3 years in the field of social work.

Essential Competency: 

• Excellent interpersonal, written, and oral communications skills;
• Good understanding of the project cycle and team work;
• Demonstrated ability to work in a multicultural environment, prioritize tasks, meet deadlines, and ensure high quality work;
• Emotional maturity and agility in working in a fast-paced environment;
• Basic knowledge in Microsoft office

General specifications for all positions:

• Experience in working closely with community members throughout a program cycle
• Experience in or understanding of program accountability principles
• Knowledge of, respect and empathy for the communities we are working with
• Commitment to championing community and partner points of view
• Strong understanding of the project cycle and of M&E systems
• Good interpersonal and influencing skills
• Non-discriminatory and readiness to involve men, women, girls and boys from diverse backgrounds, particularly the most marginalized segments of the community
• Very good listening and facilitation skills – capable of managing and facilitating group discussions with program participants, local officials, partners and all levels of staff
• Ability to mobilize people – to develop and maintain relationships with staff and communities to ensure their participation in International Medical Corps ways of working
• International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps.