Case Management Supervisor

Job Summary

The Case Management Supervisor with the guidance of the Protection Program Manager is responsible to ensure appropriate supervision, support, monitoring, and on-the-job coaching for Case Workers and ensuring quality case management service provision and other protection activities in North Lebanon, Akkar, and T5.

Duties and Responsibilities:

1. Case Management

• Support the review, establishment and operationalization of Case Management Standard Operating Procedures.
• Support the finalisation of the case management training guide and organize and implement trainings on referral and case management when needed.
• Develop new training materials upon the needs identified in the field
• Asist in the standardizing of internal/external referral processes
• Support in the design and implementation of a service mapping
• Support co-ordination and information sharing with NGOs pertaining to referrals and activity co-ordination
• Maintain regular communication with external referral agencies for service provisions

2. Case Management Supervision

• Supervise and coach case workers on the identification, assessment, documentation, referral (to relevant services) and follow-up of women survivors of GBV and at-risk children and families (Case Management)
• Conduct alone and / or support the case workers in family visits and outreach activities if necessary.
• Work closely with the PSS Protection team to support safe identification and referrals
• Manage, coach and orient the Case Workers;
• Coordinate the work of case workers in their respective areas and ensure that work is completed according to SOPs, guidelines and standards;
• Supervise and monitor individual and collective action plans/safety plans for beneficiaries developed by Case Workers;
• Support and provide guidance to case workers on complex cases – as needed;
• Ensure that case workers respect confidentiality and follow ethical guidelines

3. Reporting and information Management

• Support the Protection Management Team in establishing & maintaining accurate files and records in a safe and secure way – in line with data protection requirements 
• Ensure all Case Management related M&E tools are utilized, information collected, analyzed and actions taken to ensure quality service provision;
• Ensure proper documentation of cases and follow-up processes; Document and report the cases closed.
• Reporting: Collect, compile and analyze monthly reports from the  team
• Work closely with the Protection Programme Manager  on all issues related to programs and activities;
• Participate and ensure participation of case workers in peer-to-peer or other capacity building initiatives implemented at the sector level;

4. Work Ethic

• Adhere to the standards of conduct outlined in the Programme Participant Protection Policy and Concern’s Code of Conduct;
• Support the promotion of the standards outlined in the Programme Participant Protection Policy and Concern Code of Conduct to the team and to the beneficiaries, and be committed to providing a safe working environment;

5. Other

•  Any other task required by the program.

Job Requirements

• Degree in the social sciences: Social Work or Psychology
• Minimum of two to three years’ experience of implementing child protection and SGBV programs preferably,  social work or case management, in humanitarian or development settings;
• Counselling and training experience with NGO/INGO organization, including for at least 2 years of experience in Case management for CP and survivors of SGBV.
• Knowledge of concepts of SGBV and CP;
• Knowledge of protection principles in humanitarian aid;
• Experience in staff management, training and coaching
• Ability to prioritize, work under pressure, be able to coordinate multiple tasks and maintain attention to detail
• Ability to work as a member of a team essential.
• Fluency in English and Arabic written and oral.