Workflow Facilitators - Saida (5 vacancies)

Summary of the Job:

Under the supervision of the site manager, the Workflow facilitator job is to guide and organize the patient’s flow in the vaccination center and act as a liaison between patients and health care professionals in their respected units, alongside with supporting the Ministry of Public Health’s vision and effort to tackle the Covid-19 pandemic. 

Main tasks and duties:

• Welcome patients on site.
• Facilitate communication between patients and staff.
• Facilitate the patient flow between the different stages of the vaccination process, ensuring proper circulation of persons according to the one-way patient flow set-up.
• Guide the patients to and from their designated unit (Registration, Pre-checklist assessment, Vaccination site, Monitoring area and then to Exit).
• Prevent unacceptable waiting time.
• Act as a focal person between relevant staff to organize number of people entered to site.
• Communicate with patients about workflow, available services and expected duration of the different stages.
• Assist patients with special needs or with disabilities with proceeding between the different stages.
• Assist patients with check-in and check-out procedures.
• Ensure Clients waiting in the waiting area or in line are physically distanced.
• Commit to working hours.
• Commit to maintain professional ethics, quality of care, patient confidentiality.
• Abide by all policies and work procedures.
• Treat all patients with respect and professionalism.
• Perform any other tasks based on needs to ensure proper roll out of the vaccination, upon manager and site supervisor’s request.

Qualifications and experience required:

• At least secondary degree / any degree in health sciences is a plus.
• Strong organizational and time management skills.
• Strong communication and conflict management skills.
• Demonstrate an understanding of standard clinical procedures, laws and regulations.
• Basic Computer skills (especially in using the electronic medical file), electronic printer, fax, etc.
• Languages: Arabic (Fluent), English (Good).