ICT Officer

All NRC employees are expected to work in accordance with the organization’s core values: Dedication, Innovation, Inclusivity and Accountability. These attitudes and believes shall guide our actions and relationships. 

    1. Role and responsibilities 

The ICT Officer supports the ICT department in providing technical support to all NRC staff, helping develop and implement ICT standards and policies, and providing technology support and solutions to meet the needs of the organization. The ICT Officer will help in the implementation and management of the software applications and hardware infrastructure that support NRC operations. 

Generic responsibilities: 

1. Identify problems in the area of own activities.  
2. Provide basic assistance, information and/or training to staff on department’s policies and procedures.  
3. Adhere to NRC policies, guidance, procedures and the Global ICT Strategy. 
4. Deliver timely and high quality ICT hardware, software, and services to the country programme. 
5. Maintain internet and network connectivity in NRC’s Beirut office. 
6. Ensure that all NRC systems are fully compliant with Information Security requirements and data privacy standards. 
7. Test new equipment and applications and provide thorough feedback. 
8. Ensure that NRC’s related activities are implemented within NRC’s Protection Mainstreaming guidelines and report any breaches/concerns to the line manager and/or focal point for proper action. 
9. Support and contribute to ICT tasks and projects through the implementation of appropriate technologies and solutions. 

Specific responsibilities: 

• Install and update operating systems and user applications. 
• Perform routine support tasks including, but not limited to: resolving windows problems, formatting, outlook setup, applications access, cabling, connecting\troubleshooting printers and peripheral devices etc. 
• Build and test Operating System images for NRC standard laptop models. 
• Install, maintain, troubleshoot, and repair wired and wireless networks infrastructure. 
• Maintain and troubleshoot the CCTV system to ensure its connectivity and permanent availability. 
• Manage the internal landline phone connectivity at the office. 
• Provide support for ICT staff in field offices when needed, and act as their focal point for sending\receiving items and hardware maintenance. 
• Send faulty hardware to external maintenance suppliers and, when applicable, fix items locally in the office. 
• Ensure that all software on NRC computers and networking equipment is licensed and well-tracked. 
• Prepare and hand-over laptops to new users. 
• Introduce new staff to NRC systems using the ICT induction guidelines and applied onboarding procedures. 
• Train staff on standard NRC applications and use of systems. 
• Track printing consumables and expenses, and periodically extract figures to make expenditure more efficient. 
• Manage ICT assets and work closely with Logistics to ensure updates are reflected in the asset registration system. 
• Assist in the Asset Disposal Plan for ICT assets on a periodic basis, and provide technical assistance to the Logistics team throughout the entire process. 
• Raise purchase requests for ICT assets and provide procurement assistance to users by recommending specifications for software and hardware. 
• Assist in developing and updating ICT procedures and guidelines with proper documentation. 

Critical Interfaces: 

• ICT Officers in field offices 
• Regional and global ICT staff 

     2. Competencies: 

 Professional Competencies: 

• 2 - 3 years of experience in Information Technology 
• Bachelor degree in IT, Computer Science, CCE, or relevant computer domain 
• Very good skills in using Microsoft Office applications 
• Proficiency in English, both written and spoken 

Behavioral Competencies:  

• Planning and delivering results 
• Working with people 
• Analyzing 
• Coping with change