Restoring Family Links (RFL) Field Officer

The International Committee of the Red Cross (ICRC) has been present in Lebanon since 1967 and has carried out its humanitarian work through different periods of conflict, including Lebanon’s 15-year-long civil war from 1975–1990. We are currently responding to the rapidly growing needs of displaced people fleeing war and violence across the region into Lebanon as well as the local communities hosting them.

The ICRC activities on behalf of people affected by war and violence in Lebanon include, but are not limited to, ensuring people affected by conflict can get access to basic health care, services such as water and electricity and restore their economic security, securing humane treatment and conditions for detainees, building respect for the international humanitarian law  (IHL) and supporting the families of the missing persons.

We are based in Beirut and have offices in Tripoli, Tyr and Zahle.

Functional responsibilities:

The Syria Protection Support (SPS) Office in Beirut is the helpdesk and back office supporting the ICRC Protection teams working in Syria.
Under the direct supervision of the SPS Missing Delegate, and in line with existing working procedures, and institutional guidelines, the Protection of Family Links & Missing Persons Field Officer will:

• Ensure the proper and timely management of all missing-related cases received in the STM inbox (dam_tracing_services). It includes, among others:
  • the attribution of requests to relevant colleagues;
  • the management of cases in a timely and professional manner, including internal and external follow-up of requests;
  • liaising individual requests with relevant colleagues in the field and respective file holders in Syria;
  • ensuring the sharing of information;
  • ensuring the filing and archiving of relevant documents;
• Act as focal point for the National Societies, and ICRC delegations and structures for all STM missing-related individual requests;
• Act as a focal point and ensure the management of specific individual follow-ups; Update the STM guidelines as well as the STM standard replies related to the missing file; and supports in updating and optimizing working flows and working procedures;
• Coaches, trains and provides technical support to the field officer/s B1 involved in the missing file in the SPS office, as relevant;
• Trains and/or supports with training in the use of the STM related to the missing file (training for both national and mobile staff); 
• Contributes to internal reporting and the collection of statistical data;
• Analyses the humanitarian environment, keeps her-/himself abreast on the political developments in the country and documents her-/himself on the past history in relation with the issue of RFL and missing persons file in Syria;
• Translates or interprets upon request;
• Ensures the management of missing-related cases in the Old STM;
• Carries out additional tasks relating to the Protection of Family Links & Missing Persons related to Syria.

Certifications/ Education Required:

• University degree is required
• Excellent command of English and Arabic. French is an asset.
• Computer literacy

Professional Experience required:

• 3 years’ experience in the field of human rights, social or political sciences, or  in a related field. RFL experience is an asset.
• 1 – 2 years’ experience with the ICRC or another humanitarian organization is an asset