Case Manager Assistant _North

Essential Functions and Areas of Accountability:

• Conduct PSS sessions for individuals and groups referred by the Community Health team;
• Assess patients in need of MH services, and ensure internal referral to RI’s Mental Health team as necessary, and refer to external services as necessary as well;
• Conduct well-structured training sessions on health and mental health subjects while ensuring to address the most common problems facing the targeted communities; the job holder should ensure that the right information is communicated with beneficiaries and ensure that all their questions and inquiries are dealt with in an effective and efficient manner;
• Demonstrate a high level of professionalism while working or coordinating with beneficiaries, their family members, and any internal or external party; any incident or work-related conflict should be immediately reported to the Program Coordinator. The job holder should avoid going into any work-related communication which might jeopardize the relationship of RI with any party; 
• The job holder should demonstrate a high level of cultural sensitivity, professionalism, politeness and objectivity when dealing with the beneficiaries under all circumstances; 
• Coordinate closely with the Public Health Officer and Mental Health Team in order to inform the job holder about any referral cases for an effective and efficient follow up;
• Actively participate in weekly staff meetings and submit reports on time.