IT Officer

Position Overview:

The IT Support Officer is responsible for the day to day management of the IT infrastructure for UPEL head office and 6 field offices, as well as supporting improvements in UPEL’s IT sector. This includes assistance in providing technical support and planning support to future initiatives to increase the in-country capacity. This requires a highly motivated and detail solution oriented individual who will be able to resolve operational critical challenges as they arise. 

Main Responsibilites:

Technical:

• Provide IT support to the programme and support staff as required.
• Provide data to monitor and evaluate the overall IT performance in support of the programs.

• Provide IT assistance, hardware and software troubleshooting to UPEL staff and infrastructure, including servers.
• Setup and administrate internet, local area network and servers, and administration of UPEL proprietary accounting and other software.
• Format and install drivers (including printer\scanner drivers) and relevant software for new laptops and desktops, making sure only authentic software is installed, in
• Service and maintain UPEL printers and other IT hardware.
• Keep track of IT related supplies (e.g. printer toner, spare parts) and place Order Requests as stock is used up.
• Carry out research and information gathering on topics of relevance to the project, as needed.
• Other relevant tasks, as requested.

       Other:

• Proactively initiate solutions upon challenges at the work operating environment.
• Respect professional boundaries and work ethics at all times.
• Maintain confidentiality of Information.
• Other duties as assigned by the supervisor to enable and develop UPEL services.

      Key Working Relationships:

Position Reports to:  Administration Manager

Position directly supervises: NA

Technical reports to: Administration Manager

Personnel / Capacity building and development: UPEL HR Manager

Attendance / Leaves /Procedures and regulations: UPEL HR Manager

Indirect Reporting: NA

    Qualifications:

• Degree in Information Technology
• Experience in IT support in a large organisation.
• Excellent interpersonal and team skills
• Experience in setting up servers, routers and networks
• Experience with maintaining printers and other IT hardware
• Excellent knowledge of Linux OS and Windows Server
• Fluency in written and spoken Arabic & English
• Commitment to and understanding of UPELS’s aims, values and principles
• Desirable Experience with M&E Tools
• Relevant qualifications or training courses.