General Background
The Registration Assistant is a member of the registration team and is directly supervised by a more senior colleague in the team with the overall guidance from the Associate Registration Officer. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, call-centre, filing and data management. S/he responds to queries from refugees regarding UNHCR's registration procedures and their rights and entitlements. The Registration Assistant liaises with protection staff and partners to ensure timely identification and referral of persons of concern for protection follow up and may provide interpretation and/or translation services in cases for which s/he has the required language competencies.
Fluency in English is required, including good English drafting skills, and knowledge of any other relevant UN or local language. Good computer skills in using various office applications (including Microsoft Word, Excel, Internet Explorer and Access) are essential.
Purpose and Scope of Assignment
Conduct registration interviews in accordance with local SOPs and registration standards.
Respond to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.
Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation
Act as interpreter and translator when needed.
Refer cases to other units within the office and to implementing partners as necessary.
Perform other related duties as required.
Monitoring and Progress Controls
Maintain accurate and up-to date records and data related to all individual registration cases.
Identify persons with specific needs and ensure timely referral to protection follow-up as required.
Intervention Sectors
Refugees
Location
- Lebanon
- North Lebanon
- Tripoli
Application Deadline
Organisation
Salary Range
2500 to 3000 (USD)
Contract Type
Full Time
Application Submission Guidelines
Interested qualified external persons meeting the requirements of the attached Job Description can apply online through the following website: https://lb.unhcrjobs.org/ no later than COB 07/09/2021.
Please note that only applications received through the above website will be accepted and no applications will be accepted through email.
Only short-listed candidates will be contacted. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). UNHCR strongly encourage qualified female applicants for this position, applications form individuals with special needs are encouraged. Shortlisted candidates may be required to sit for the written test and/or oral interview.
UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation. UNHCR has a ZERO TOLERANCE policy on sexual exploitation and abuse, and sexual harassment. Successful candidates will be subject to mandatory UN Sexual Exploitation and Abuse and Sexual Harassment clearance check prior to receiving an offer.
UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).
Requires a Cover Letter?
Yes
Experience Requirements
1 to 2 years
Education Degree
High School
Education Degree Details
a. Education (Level and area of required and/or preferred education)
One year of relevant experience with a High School Diploma; or Bachelor or equivalent or higher
b. Work Experience (List number of years and area of required work experience. Clearly distinguish between required experience and experience which could be an asset.)
Required: One year of relevant experience with High School Diploma; or Bachelor or equivalent or higher
Experience relevant to the function, working in refugee protection or closely related areas, with experience from the Syrian refugee response.
Experience interviewing persons using a rights-based and AGDM approach.
Preferred: Social Sciences, Statistics, Mathematics, Information Technology, HCR Protection Learning Programme.
c. Key Competencies (Technical knowledge, skills, managerial competencies or other personal competencies relevant to the performance of the assignment. Clearly distinguish between required and desired competencies)
Functional Skills: Computer Literacy;
Core Competencies: Accountability, Communication, Organizational Awareness, Teamwork & Collaboration, Commitment to Continuous Learning, Client & Result Orientation
Cross-Functional Competencies: Analytical Thinking, Technological Awareness, Planning, and Organizing
One year of relevant experience with a High School Diploma; or Bachelor or equivalent or higher
b. Work Experience (List number of years and area of required work experience. Clearly distinguish between required experience and experience which could be an asset.)
Required: One year of relevant experience with High School Diploma; or Bachelor or equivalent or higher
Experience relevant to the function, working in refugee protection or closely related areas, with experience from the Syrian refugee response.
Experience interviewing persons using a rights-based and AGDM approach.
Preferred: Social Sciences, Statistics, Mathematics, Information Technology, HCR Protection Learning Programme.
c. Key Competencies (Technical knowledge, skills, managerial competencies or other personal competencies relevant to the performance of the assignment. Clearly distinguish between required and desired competencies)
Functional Skills: Computer Literacy;
Core Competencies: Accountability, Communication, Organizational Awareness, Teamwork & Collaboration, Commitment to Continuous Learning, Client & Result Orientation
Cross-Functional Competencies: Analytical Thinking, Technological Awareness, Planning, and Organizing
Arabic
Fluent
English
Fluent
French
None
Hide guidelines for wrong answers
No