Operational Assistant

The operational assistant is responsible for the below tasks/duties:

• Demonstrate great communication skills, soft skills and patience when interacting with patients in a community setting
• Coordinate with the Primary Healthcare Clinic’s physicians to organize their schedules and appointments
• Carry out and take phone calls from the patients to schedule appointments, plan the time slots for them, and identify the needed services.
• Receive referred cases from other NGOS, Primary Healthcare Clinics or partners (shared by email or by phone), and manage the cases by providing them with the needed services/appointments. The referrals will be from different health related fields (mental health, reproductive health, routine medical cases, etc…)
• Perform timely narrative and numeric reporting of the case management and follow up
• Support operational control and organization of the patients’ waiting in the reception area and in the Primary Healthcare Clinic’s premises, while respecting social distancing and COVID-19 safety measures.