Park Community Manager

Overview

Berytech is a leading organization in the Entrepreneurial Ecosystem in Lebanon offering the right and vibrant environment for innovative entrepreneurs to create and develop startups and SMEs, through incubation, acceleration, business support, networking, mentoring, funding, access to markets, and company hosting.

KEY RESPONSIBILITIES & JOB TASKS

Administrative & Customer Relations

• Oversee the management of the Innovation Park site, including administrative, financial, and customer relations.
• Screen/process applications from potential tenants and meet with them to showcase Berytech’s community support and offerings as well as the offices and meeting facilities.
• Identify and assess tenants’ needs.
• Handle complaints and provide appropriate and timely solution.
• Build sustainable relationship with tenants, through open and Interactive communications.
• Prepare and maintain agreements, contracts, quotations, invoices, and receipts.
• Follow up on the collection process.
• Prepare activity reports and gather key performance indicators data.
• Oversee daily activities including requests from resident entrepreneurs, visitors, telephone calls, and general correspondence.
• Respond and follow up on quotation requests and invoicing for trainings, conferences, and seminars.
• Assist and coordinate with service providers, suppliers, and vendors.

Events & Outreach

• Promote the mission and activities of Berytech in events at large, where applicable.
• Participate and coordinate with Berytech team in exhibitions, conferences, and other external activities.
• Run and coordinate the Park community-related events, maintain lists, send invitations, and coordinate logistics.
• Report on Innovation Park activities and help develop content for Berytech, with an active participation in social media.
• Any other tasks and responsibilities that may be assigned from time to time by the Deputy General Manager.

EDUCATION & SKILLS REQUIREMENTS

Language

• Fluent in Arabic and English (verbal and written).
• Fair French is a plus.

Education

• Bachelor’s or higher in Business Administration, Hospitality Management, or any other related field.

Work Experience

• A minimum of 3 years in operations management, customer-relations management, event management.

Required skills

• Inter-personal skills, keen to work in a team environment and customer-oriented; self- starter, resourceful, initiative taker, able to make decisions; able to work effectively in a fast-paced professional environment with multiple tasks and deadlines.
• Microsoft Office 365. Familiar with CRM and Invoicing applications.