Registration Assistant (14 Positions) – G4 – ZAH227/ZAH228/ZAH229/ZAH230/ZAH231/ZAH232/ZAH233/ZAH234/ZAH235/ZAH243/ZAH244/ZAH245/ZAH246/ZAH247– UNOPS Contract - Zahle, Lebanon

General Background

Brief description of the national, sector-specific or other relevant context in which the individual contractor will operate

Lebanon remains the country hosting the largest number of refugees per capita, with an estimated 1.5 million Syrian refugees according to the Lebanon Crisis Response Plan (LCRP), and some 16,000 refugees of Iraqi, Sudanese, Ethiopian and other origins, in addition to a large number of Palestinian refugees under UNRWA’s mandate. Since the Lebanese Government instructed UNHCR at the beginning of 2015 to suspend new registrations of Syrians, the number of registered Syrian refugees has reached 865,531 as of 31 December 2020. 

UNHCR Lebanon operates through four (4) decentralized Reception Centers, covering the main governorates of Lebanon, located in Zahle for the Bekaa governorates, in Tyre for the South governorates, in Tripoli for the North governorates and in Jnah for the Beirut and Mount-Lebanon governorates. The reception centres are geographically accessible to refugees and have facilitated access for refugees with disabilities and are established in safe and secure locations with access to safe water and appropriate sanitation facilities. Both in-person and remote case processing activities undertaken are based on and guided by international legal and operational standards in the areas of registration, personal data protection, documentation and population data management. 

To contribute effectively and efficiently to advancing protection outcomes for asylum-seekers and refugees in Lebanon, two main registration areas of focus can be identified:

Access to UNHCR: ensure that requests for registration related interventions are accommodated with minimal delay and in line with the UNHCR registration standards.

Data integrity and Data accuracy: ensure the personal information on the population of concern can be timely and accurately verified and updated, so registration data can be fully leveraged to support the range of interventions in the operation. 

Purpose and Scope of Assignment

Concise and detailed description of activities, tasks and responsibilities to be undertaken, including expected travel, if applicable

The Registration Assistant is a member of the registration team and is supervised by a more senior colleague who normally reports directly to the Registration Officer. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he responds to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. The Registration Assistant liaises with protection staff and partners to ensure timely identification and referral of persons of concern for protection follow up and may provide interpretation and/or translation services in cases for which s/he has the required language competencies.   

Monitoring and Progress Controls

Clear description of measurable outputs, milestones, key performance indicators and/or reporting requirements which will enable performance monitoring

Conduct registration interviews in accordance with local SOPs and registration standards.

Respond to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.

Maintain accurate and up-to date records and data related to all individual registration cases.

Identify persons with specific needs and ensure timely referral to protection follow-up as required. 

Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation

Act as interpreter and translator when needed.

Refer cases to other units within the office and to implementing partners as necessary.

Perform other related duties as required.