Mental Health Officer

Tasks

• Planning and coordination of the mental health program’s schedule.
• Ensuring patients are attended to on time.
• Enrollment and onboarding of new clients/beneficiaries (for in-person and online sessions).
• Weekly communication and follow-up with clients/beneficiaries of the mental health program and mental health staff team.
• Conduct psychiatric referrals when requested by psychotherapists and clinical psychologists + follow-up on referrals.
• Forecasting monthly fees needed and preparing cash request forms accordingly.
• Upkeep of administrative documents, filing systems, and financial logs.
• Data entry and reporting.
• Maintaining safety and security of the center and mental health room(s).
• Actively listening to clients/beneficiaries of the mental health program when in distress, provide basic psychosocial support when and if needed.
• Address the concerns of clients/beneficiaries of the mental health program and share feedback/complaints with the coordinators.
• Work with Helem’s multidisciplinary team to ensure high-quality services are provided to clients/beneficiaries of the mental health program.
• Attend internal and external meetings revolving around mental health.

Preferred Qualifications & Experience

• Total understanding and execution of the “do no harm” and “non-discriminatory” principles.
• Excellent understanding of SOGIESC and empathizing with the LGBTQI+ population.
• Familiar with updated LGBTQIA+ terminologies, intersectional risks, and contexts.
• Previous experience working closely with LGBT+ individuals.
• Previous experience as a frontliner (in direct contact with applicants, clients, beneficiaries).
• Previous experience and awareness on mental health basic matters (general knowledge).
• Very good time management and organization skills.
• Excellent communication skills, previous experience as a team member.
• Basic knowledge and previous trainings or experience in psychosocial support.
• Ability to evaluate the situation and prioritize tasks.
• Previous experience in interviewing individuals, filling intake forms, filing systems, and administrative tasks.
• Good reporting skills. 
• Familiar with referral pathways and systems.
• Ability to prioritize and detect high-risk cases amongst others.
• Ability to work with emergencies.
• Ability to work in a multidisciplinary team.
• Ability to work under pressure and within strict timelines.
• Knowledge of PHQ-9 and C-SSRS is a major plus.
• BA in psychology or social work is a major plus.
• Integrity and flexibility.
• Fluency in verbal and written Arabic and English. 
• Proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint.