Program Support Officer

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.  All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. 

Operating since 2004 in Lebanon, DRC has addressed the needs and rights of vulnerable populations, working initially with Palestinian refugees (since 2004), Iraqi refugees (2007-2010), Lebanese IDPs (during the 2006 conflict), migrant domestic workers (since 2009) and, since 2011, responding to the Syrian refugee crisis.  

DRC Lebanon is currently delivering programming in protection, economic recovery and community development interventions. This myriad programming seeks to address the immediate needs of displaced populations and concurrently support vulnerable host populations.

About the job:

The Programme Support Officer (RIMS) supports the overall coordination and implementation of the Referral and Information Management System (RIMS) partnerships, by conducting capacity-building with external partners and ensuring adequate technical support, feedback and improvement to RIMS, as well as supporting other partner-related tools for the RIMS project.

The Referral Information Management System (RIMS) was developed by DRC in 2017 to provide a common platform to facilitate, manage and follow up on referrals in an effective, user-friendly and secure way.

Initially, RIMS was created as an internal tool to link various DRC programs through referrals. In 2017, DRC received ECHO funding to pilot RIMS with five other organisations and expand RIMS beyond DRC. As a result, RIMS became a common referral platform that is accessible to other external organizations, and now counts more than 90 local and international partners, working across all sectors and areas of Lebanon.

The overall objective of RIMS is to ensure that persons of concern have safe, timely and adequate access to services through more efficient and accountable referral pathways. This can be achieved by:

• Strengthening referral pathways across sectors and humanitarian agencies for stronger, more efficient and institutionalised referral pathways;
• Encouraging and facilitating cross-sector referrals for a holistic, multi-sector response to people’s needs;
• Producing evidence-based analysis of needs, gaps and bottlenecks in referral pathways, which will inform recommendations and advocacy efforts to improve referral pathways and coordination of the response

Your main duties and responsibilities will be:

Grant implementation and reporting

• Ensure the implementation of the RIMS partnership, including appropriate and timely spending of grant to achieve programme goals, grants reporting contributions, use and distribution of supplies and resources;(PD, LOGFRAME + Indicators
• Understand and follow up on activities and assess progress of implementation, provide solutions and report issues when needed, + Progress report and recommendations)
• Assist in the development of timely, accurate and well-written donor reports and other reporting requirements of RIMS programming (incl. Donors’ reports
• Ensure that implementation of monitoring and evaluation tools and report on problems in the implementation of the programme;

Capacity building of partners

• Provide trainings and Training of Trainers (ToT) on RIMS to RIMS partners
• Lead on the process of partners’ enrolment in RIMS – RIMS Needs Assessment, data sharing agreements, Data protection/PIM discussion,
• organise and monitor training on system usage as well as safe identification and referrals and data protection and sharing
• Lead on tailored capacity building on referral processes for each partner
• Coordinate and manage partners’ day to day follow up: partner usage of system, application of safeguards and personalized management of RIMS for each partner.
• Support with the development of new capacity building tools

Technical support

• Act as focal point for technical support of RIMS partners and coordinate necessary Technical support with IM Team;
• Identify any gaps in the programme and identify/implement solutions to meet these gaps;
• Support with any analysis-related activities of the project

Communication

• Support the communication specialist with the development of RIMS products
• Lead on internal and external presentation of RIMS within the scope of relevant RIMS partnerships

Monitoring & Evaluation

• Ensure achievements of targets towards donors’ requirements through coordination of the relevant RIMS partnership (through the use of indicators performance trackers).
• Collect feedback from relevant RIMS partners and contribute to the implementation of the feedback
• Contribute to the analysis of results, and guide IM/MEAL staff and partner staff to use these results to enhance programme effectiveness and quality;
• Develop Monthly progress reports to the donors ).  

Other

• Any other duties as agreed with the RIMS Coordinator and Head of Programme

About you

To be successful in this role we expect you to have Bachelor degree in business management, Social Science, International Development or other related fields. Moreover, we also expect the following: 

Required

• At least 2 years of experience in a humanitarian context.
• Experience facilitating technical trainings and workshops related to information management.
• Experience in coordination and partnerships with external stakeholders such as municipalities, employers, partner NGOs etc
• Prior experience in developing programme implementation workplans, and programme reporting
• Excellent written and oral communication skills, effective in presentation and liaison with external parties.
• Strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail
• Excellent interpersonal and problem-solving skills, creativity and flexibility
• Previous experience in developing analysis, and statistical figures.
• Personal qualities: Works well in and promotes teamwork, comfortable in a multi-cultural environment, flexible and able to handle pressure well.
• Fluency in English and Arabic required
• High computer literacy and familiarity with online training platforms

Desirable

• INGO experience in Protection Sector is preferred

In this position, you are expected to demonstrate DRC’ five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback. 

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly. 

Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: 12 months

Band/Level: H

Duty Station: Beirut

Expected Start date: November 15, 2021

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to drc.ngo under Vacancies. For questions regarding the vacancy please contact sama.kanaan@drc.ngo