Business Support Expert - SaaS

Under the Project Building Strong Networking to Increase Access and Mentorship on the Business Registration and Licensing Process in Lebanon, René Moawad Foundation (RMF) invites you to send your proposals by email to cabouraad@rmf.org.lb for Business Support Expert – SaaS, project ‎implemented by RMF as per the attached TOR.

This project is a US Department of State funded project implemented by RMF with an aim to improve Lebanon’s small business enabling environment to increase economic growth through working with Micro, Small, and Medium Enterprises (MSMEs) and relevant stakeholders in the private sector.

The first objective is to provide opportunities for MSMEs to create jobs and contribute to a diversified, thriving private sector, achieved through the business restoration of 100 MSMEs (micro or small/medium sized business) within the Beirut blast region by providing coaching, business development assistance and micro-grants.

The second objective is to improve processes and skills to transparently and effectively respond to small businesses’ community needs through the development of a national framework for the restoration and expansion of opportunities for local small businesses.

Scope of Work

Under this activity, the beneficiaries will be offering a computer software to each beneficiary enabling them to enhance their accounting system, inventory, CRM and Project management. Accordingly, RMF will be recruiting Business Support Experts (SaaS) whose Scope of Work comprises of:

1. Establish access and account creation for the beneficiary to the software
2. Manage the entire on-boarding process for the beneficiaries
3. Deliver coaching and training sessions to the beneficiaries, illustrating the benefits of the software, and effectively communicating its values
4. Collect feedback from the beneficiaries and share it with the relevant teams
5. Submit general reports and individual reports per beneficiary
6. Follow up with the beneficiaries to make sure full training is complete

Working Relationships

The business expert shall report to and receive overall policy guidance from the RMF project Manager. He/she shall work closely with the RMF Project Manager and together they will plan key support services and activities as required.

Title of Property

All outputs produced by the business expert under this Scope of Work, including, but not limited to data, materials, writings, reports, outlines, drafts, any other materials or deliverables, is the intellectual property of RMF.

Qualifications

• Experience in business management. 
• Excellent knowledge in business workflow and business processes
• Experience in using web based software platforms
• Knowledge in small business operations
• Experience with CRM systems and bookkeeping systems such as QuickBooks
• Analytical and problem solving skills with the ability to produce accurate facts, figures and reports
• Strong communication & interpersonal skills
• Excellent skills in written and spoken English, and in spoken Arabic