Case Management Specialists

Project information

Search is implementing an eight-month project, Takaamul, with an aim to build resilience and prevent violent extremism (VE) primarily by engaging those most vulnerable to recruitment across conflict dividing lines, creating safe spaces where they can develop constructive skills and relationships, and creating positive opportunities to self-develop and engage in society.

Purpose of Assignment 

Search is seeking to recruit a case management specialist for each of the two youth centers that will be established. The aim is for the case managers to ensure dedicated case management and referral, protection and other services for youths and adolescents (aged 12 to 18 years old) throughout their journey in the centers. Among their duties, the case manager specialists will be responsible for creating a referral system for the most vulnerable youth and follow their cases to ensure they have access to a variety of support required. Most importantly, the case management specialists are expected to adhere to professional standards as outlined by protocols, rules and regulations.

Duration of the Assignment

The total duration of the project is eight months, from October 2021 to May 2022. This assignment is to last four months, from January 2022 to April 2022.

Scope of Work

Under the supervision of and in collaboration with Search, the following represents a general outline for the work to be conducted by the Case Management Specialist:

• Continuously coordinate with the local implementing partner, the psychologist dedicated to the center and Search’s focal point and project team;
• Attend weekly meetings to discuss progress and address emergent risks with the center’s focal point, project team and local implementing partner;
• Attend monthly planning meetings with the center’s focal point, project team and local implementing partner;
• Work closely with the Child Protection Working Group to develop a referral system for the most vulnerable youths and coordinate with the relevant and appropriate services;
• Routinely perform case follow ups with the relevant service providers and review case progress;
• Liaise and inform parents and teachers to ensure participants’ wellbeing within and beyond the center wherever possible and sensitive;
• Coordinate and provide proper case management through assessment, evaluation, planning, and implementation;
• Coordinate and provide care that is safe, timely, effective, efficient, equitable, and youth-centered;
• Develop effective working relations and cooperate with the center’s focal point and implementing partner throughout the entire case management process;
• Interact with the center and its beneficiaries in a way that promotes the creation of a safe space for all; and
• Record cases information, complete accurately all necessary forms.
• Remain alert and responsive to any child safeguarding risks, acquire relevant knowledge and skills which will enable promoting strong safeguarding practices, understanding the child safeguarding policy and procedures.

The Case Management Specialist is expected to remain alert and responsive to any child safeguarding risks, acquire relevant knowledge and skills which will enable promoting strong safeguarding practices, understanding the child safeguarding policy and procedures.

Deliverables

The case management specialist is required to develop a referral system and regularly submit an updated referrals list as well as a small narrative report detailing the progress being made and highlighting the emerging needs on a monthly basis.

Qualifications and Skills

• A Bachelor degree in a relevant field, preferably Social Work;
• Cultural competence, understanding and valuing youths’ unique perspectives is required;
• Proven working experience in case management as a social worker or a related job;
• 4-5 years of experience as a social worker or case management specialist in the MENA region;
• 4-5 years of experience working with vulnerable populations, notably youths and adolescents aged 12-18 years old;
• Experience in working with international organizations;
• Willingness and ability to be flexible;
• Excellent knowledge of case management principles;
• Fluency in in both Arabic and English are required;
• Excellent organisational and time management skills; and
• Experience in online communication and virtual coordination.

Desirable

• A Master degree in Social Work;
• Previous experience with psychological aspects of care is desirable; and
• Knowledge of and connection with other local protection and safeguarding practitioners, clusters and networks.

Competencies

• Professionalism;
• Commitment;
• Compassion;
• Empathy;
• Active Listening;