Technical Writer Consultant

Job Title: Technical Writer Consultant                                                       Duty Station: Beqaa

Reports to: Project Manager                                                                       Position Type: Consultancy

SAWA’s Software Development team seeks a senior technical writer consultant to compose documentation, tutorials, and other materials for our RDMS system newest features and frequent evolutions. She/he will work with our product, design, and engineering teams to make a delightful learning experience.

Responsibilities:

1. Documentation:

• Analyze technical information for supporting documents such as manuals, training material, guides, reports, and deliverables
• Responsible for creating user manuals, end-user training materials, installation guides, reports, contract deliverables
• Regularly reinvent and revamp our existing extensive literature
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• Provide production and advisory services for the usage and updates of the application.
• Share Partner feedback, recommendations, and error reports with the team leader and project manager.
• Regularly scan the app for errors/problems and share the findings with the development team.
• Coordinate with technical/ focal points to get and post new content;
• Work closely with the software team to document production, Manuals and procedures;
• Coordinate regular quality control checks of applications with appropriate staff in divisions.
• Advise partners on application publishing procedures and standards, providing hands-on training and guidance as necessary;
• Suggest changes and alternative presentation methods improve the application continually;
• Regularly conduct training on the application features to new and existing partners and share training reports with the team leader.

• 7+ years experience in writing documentation and manuals
• Strong writing and editorial skills
• Creative writing background
• At least three years of proven work experience in a similar position in a complex quick-changing context.
• Excellent analytical and time management skills
• Excellent documentation, archive, editing and writing skills
• Intensive Teamwork skills with an Essential problem-solving attitude.
• BSc degree in Computer Science/Media and Social Media or relevant field
• Extensive knowledge of computer and mobile software systems.
• Good communication skills.
• Ability to troubleshoot complex software and hardware issues.