Major Duties and Responsibilities:
- Act as the quality control focal point for the project in Lebanon, monitor the day-to-day quality control of the visa applications (document review, data entry and fees collected) and review and validate questionnaires to ensure they are accurate and they meet the requirements set by the donor.
- Monitor, verify and report all FAP activities and data entry on internal software (Microsoft Dynamics CRM) and ensure accuracy, report immediately any quality issue to the Quality Control Officer.
- Contribute to establishing a referral mechanism for vulnerable applicants in need of short-term assistance and protection.
- Enhance capacities of Migrant Service Assistants (MSAs) through providing ad hoc trainings to promote knowledge and application of the SOPs. Also, coordinate with Project assistant and Migrant service assistants to divide daily workload equally among staff.
- Report daily on the collected applications and questionnaires validated and follow up on quality control calls and CRM Gaps monthly. Assist with the report preparation and data-management of the FAP project by preparing statistical and thematic reports whenever required.
- Report to FAP management of any problems or issues arising immediately and regularly make suggestions on how to improve efficiency and service.
- Maintain a positive working relationship with the German Embassy staff locally and with external counterparts involved with the processing of this caseload.
- Maintain and promote confidentiality and integrity of all FAP-related matters and of all beneficiaries, in accordance with guidelines and instructions.
- Take active steps to mitigate fraud and malfeasance, and to monitor the integrity of records containing individual data.
- Perform any other duties as may be assigned.
Intervention Sectors
Refugees
Location
- Lebanon
Application Deadline
Organisation
Salary Range
2500 to 3000 (USD)
Contract Type
Full Time
Application Submission Guidelines
Please include the title in the subject line of the email (emails with no subject line will be discarded).
Being fully vaccinated against COVID-19 is a requirement.
Requires a Cover Letter?
Yes
Experience Requirements
3 to 5 years
Education Degree
Bachelor Degree
Education Degree Details
1. University degree or equivalent in Business Management, Client Services, Social Science, Engineering Science or related discipline preferred; or an equivalent combination of education, training & experience.
1. Minimum 3 years (or 5 for candidates holding high school diploma) of relevant professional experience in a similar setting & capacity preferred; Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities.
2. Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint and Publisher.
3. Previous work experience in international organizations and service industry companies would be an advantage.
4. Strong interpersonal & intercultural skills with an attention to detail
1. Minimum 3 years (or 5 for candidates holding high school diploma) of relevant professional experience in a similar setting & capacity preferred; Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities.
2. Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint and Publisher.
3. Previous work experience in international organizations and service industry companies would be an advantage.
4. Strong interpersonal & intercultural skills with an attention to detail
Arabic
Fluent
English
Fluent
French
Basic
Hide guidelines for wrong answers
No