Trainer on Zoom for Business Application and Google Workspace

About Chemonics

Chemonics International is an international development company based in Washington, D.C. Our mission is to promote meaningful change around the world to help people live healthier, more productive, and more independent lives. Since 1975, we have worked in 150 countries around the world, and we are currently implementing 118 projects in 84 countries. Our main partner is the United States Agency for International Development (USAID), and we also work with foreign donors such as the United Kingdom’s Department for International Development (DFID) and the Global Fund. We have more than 4,000 staff in our project offices around the world, and more than 500 staff based in our headquarters in Washington, D.C.

1.  Project Background

The Lebanon Community Support Program (CSP) is a multi-year project funded by USAID to support municipalities and underserved and vulnerable communities in providing better services and enhanced economic opportunities to improve lives and reduce tensions that contribute to conflict and violence, primarily in Lebanon’s North, South, and Beqaa regions. Under Task Order No. 3 (TO 3), the project will provide technical assistance to municipalities, civil society organizations (CSOs), the private sector, or other entities to increase capacity and ensure sustainable impact in providing key essential services. The main objective of this 5-year task order is to support Component 3 (Capacity Building) of the CSP Program by delivering technical assistance to enhance the sustainability of CSP interventions under Component 1 (Community Stabilization Support) and Component 2 (Community Development Support), and if required, under future Task Orders.

2.  Summary of Positio

Early March 2021, following the curfews and closures implemented by the Lebanese government to stop the spread of the COVID 19, the CSP/ TO3 had to immediately adapt and shift its physical trainings and On-the-Job trainings online. Consequently, the CSP/TO3 has started, with its service providers, to adjust the training methodologies and duration to fit to distance learning.

Due to the large number of anticipated online trainings, CSP/TO3 will be procuring Zoom for Business and would like to provide support/training to its service providers, grantees, team members and experts on the optimal use of the Zoom for Business application and Google Workspace. The Training and support will be provided to different groups/audiences based on the target groups: (1) Management (TO3 Decisions Makers + Operations Managers) and (2) Trainers and Experts.  

Specific Duties and Responsibilities

Support to Management (TO3 Decisions Makers + Operations Managers)

Zoom Administration and Reporting (Setup and Training)

• User Management and assignment of licenses

• Project-wide meeting and webinar settings
• Monitoring of scheduling and delivery of training
• Management of recorded trainings and meetings
• Integration with Google Calendar and Google Classroom
• Integration with MS Outlook Calendar
• Management of event registrations
• Reporting on all activities taking place over this platform

Google Workspace Administration (Setup and Training)

• User Management
• Google Apps and Drive Management
• Google Classroom Management
• Single Sign On configuration
• Integration with Zoom for Business

Support to Trainers and Experts

Designing Live Training Sessions with Zoom

• Downloading the main application, Chrome extensions, Outlook add-ons
• Scheduling new meetings
• Inviting participants
• Managing screen sharing
• Setting and managing breakout rooms for training
• Engaging trainees in collaborative activities
• Recording sessions
• Tips for trainers

Effective Remote Training

• Understanding the Remote Training Environment
• Modes of interaction in Remote Training
• Overcoming the challenges of Remote Training
• Technology for training delivery
• Roles and responsibilities

Cloud Computing

• Online file storage and sharing
• Online editing and collaboration on documents, sheets, and slides
• Mobile devices and apps in Cloud Computing

Creating Surveys and Collecting Data

• Creating online survey forms
• Using different question types

• Setting question options
• Testing the form and launching the survey
• Managing the collected data
• Analyzing collected data
• Reflecting on survey design from collected data

Building Interactive Tutorials in PowerPoint

• Theoretical background about the use of interactive content in training
• Structuring a PowerPoint presentation to present interactive content
• Using hyperlinks to navigate through the lesson
• Using animation features and triggers to design interactive content

In addition to the training topics detailed above the expert is expected to provide further on the job support, when needed.

 Qualifications

• A computer science, MIS, electronics, or a related degree
• IT Certification is an advantage (ex: MCSE)
• Proven experience in Zoom administration
• Proven experience in Google G Suite / Workspace administration
• Excellent diagnostic and problem-solving skills
• In depth understanding of diverse computer systems and networks
• In depth knowledge of Internet security and data privacy principles
• Excellent communication skills
• Ability to train others is a plus

 Location of the Assignment

The STTA will be working remotely and/or from the CSP offices in Sin-El-Fil and will be traveling to project field locations to assist in the activities’ implementation.

 Reporting

The STTA will be reporting to TO 3 Municipal and CSO Capacity Building Managers.

 Chemonics is an equal opportunity employer. All applicants that can legally work in Lebanon will be considered for employment based on their qualifications without discrimination.