MEAL and Reporting Officer

INTERSOS is a non-profit Humanitarian Aid Organization that works to bring assistance to people in danger, victims of natural disasters and armed conflicts. Established in 1992 with support from the Italian Federation of Trade Unions, its actions are based on the values of solidarity, justice, human dignity, equal rights and opportunities for all people and respect for diversity and coexistence, paying particular attention to the most vulnerable and the unprotected.

INTERSOS identifies with the core values of CONCORD, the European Confederation of NGOs; it adheres to international codes of conduct for humanitarian organizations and the values and principles expressed within those codes. INTERSOS is recognized by the Italian Ministry for Foreign Affairs, the European Commission and the principal UN agencies; it is privileged to hold an advisory status with the United Nations Economic and Social Council (ECOSOC).
INTERSOS is an independent association which, through its own humanitarian operators, intervenes to effectively answer the needs of people in serious crises situations, mainly in the world's poorest regions, who are suffering, deprived of rights, dignity and essentials goods. It maintains a flexible operating structure. The head office in Italy coordinates, supports and monitors the planned activities in the countries of intervention carried out by decentralized offices.

Job Title        : MEAL and Reporting Officer

Reports to           : Administratively to Head of Base and technically to MEAL Manager

Duty Station       : Zahle, Bekaa

Position Type     : Full Time

Job Purpose:

The MEAL and Reporting Officer is responsible for reporting, processing and analysing qualitative and quantitative data of the activities implemented by INTERSOS in Bekaa, implementing all the MEAL activities.

Generic Duties:

1. Maintain accurate databases by monitoring and reviewing regular sources of information
2. Update internal and external databases on a weekly and monthly basis.
3.                 Process and aggregate internal and external qualitative and quantitative reports, as per operational needs on a weekly, monthly, and quarterly basis
4. Contribute to the analysis of compiled and aggregated data as per operational needs
5. Support in the development of monitoring and reporting tools and in their analysis
6. Deliver trainings to field staff on reporting and analysis skills and MEAL related topics
7. Develop the M&E tools required for the correct monitoring and evaluation of the implemented projects.
8. Conduct regular monitoring and technical support field visits to project sites following SOPs and identified needs.
9. Systematically analyse and follow-up the complaint mechanism of the base by supporting and reinforcing the existing accountability mechanisms
10. Be available to participate in sectorial meetings and trainings organized by INTERSOS or external stakeholders.
11. Support auditing exercises when needed and as requested by management
12. Support needs assessments and service mapping in the context of the Bekaa Base’s strategic development and project design
13. Accomplish additional tasks as requested by management

Monitoring and Reporting

1. Provide daily, weekly, monthly and quarterly quantitative and qualitative updates on the base of the tools adopted
2. Provide weekly updates for monitoring evaluation plan to be harmonized with the implementation plan.
3. Ensure the effective adoption of internal and external monitoring systems 

Specific Duties:

(It can be adapted to the particularities of the job location and the requirement of the project. This section shall be revised whenever a new employee is hired).

1. Produce qualitative and quantitative monthly and quarterly reports.
2. Develop qualitative and quantitative monitoring tools in line with donors’ requests for internal and external use
3. Contribute to the preparation and the revision of data and M&E reports related to field activities (monthly/quarterly donor reports and other ad hoc reports).
4. Comply with donors’ monitoring requirement adopting ad hoc monitoring tools, systems and databases (ex. Activity Info, Internal Reporting System, Refugee Assistance Information System –RAIS)
5. Act as focal point for external agencies in relation to information on referrals and service provision information and ensure regular updates of the service directory
6. Attend trainings provided internally or externally in accordance with donor and INTERSOS requirements
7. Conducting trainings and regular field visits and build staff capacity building on the use of internal and external tools
8. Support field staff in presenting processed data.
9. Preparing qualitative and quantitative reports analysing and evaluating data received from Info Management Team.
10. Prepare ad hoc documentation on implementation and progress of activities against targets
11. Responding to periodic donor and internal requests for additional information on activity performance and results
12. Participating in sectorial meetings representing INTERSOS as needed
13. Liaise with colleagues in charge of reporting, monitoring, evaluation and quality, country-wide, for sharing information, knowledge
14. Be available to take part in meetings organized at INTERSOS office or in other offices as per management requests.
15. Handle the Bekaa complaint mechanism, including the complaint hotline and complaint boxes, with support from Quality Management team
16. Support the proper implementation of Feedback Mechanisms throughout the project’s phases
17. Contribute to the development and update of the M&E plan for the projects and ensure their roll out at base level
18. Contribute to the revision of monitoring and evaluation tools and train program team on design and proper use of it.

Competencies: (Knowledge, Skills & Abilities)

Professional Competencies:

• Minimum 3 years of relevant work experience (Info Management, Reporting, M&E).
• MS proficiency (Word, Excel – proficient in formulas and charting, outlook).
• Reporting skills (language, grammar, analysis, comparisons, etc.)
• Good level of numeracy.

Behavioural competencies:

• High level of confidentiality and respect of data protection protocols.
• Attention to details
• Ability to work under pressure and respect for deadlines
• Teamwork
• Communication Skills
• Planning and Organizing
• Flexibility and adaptability
• Initiative
• Analytical thinking; Problem solving and decision making
• Strategic vision
• Leadership: developing and motivating staffs
• Driving and achieving results
• Humanitarian motivation and commitment to INTERSOS values
• Respect of Intersos policies and procedures