Outreach Worker - North

Essential Functions and Areas of Accountability:

Phone Calls:

• Contact beneficiaries to set a baseline appointment.
• Contact the beneficiaries through phone calls in order to make sure that all their personal information which are listed on the beneficiaries’ database are 100% accurate and update this database in case there are any changes related to their personal information.
• Contact the beneficiaries through phone calls in order to inform them about the card distribution date, time and place, and about the cash loadings.   
• Inform the beneficiaries that someone from Relief International will be visiting their house in order to do the field assessment. The Outreach Worker should confirm visiting day and time.
• Fill the baseline through phone calls when needed.

Assessment:

• Conduct Household visits to fill the baseline.
• Fill the online referral matrix.
• Identify and repot the additional needs for each assessed family.
• Send and follow-up on referred cases
• Register received complaints
• Accompany cases that needs support at the BOB Finance.