Accountability Assistant

Background: International Medical Corps is a global, humanitarian, non-profit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. In Lebanon, International Medical Corps works to ensure access to quality health services for Syrian refugees, vulnerable Lebanese and other persons of concern by supporting a network of about 50 primary healthcare clinics and dispensaries across the country.
In order to monitor the performance and effectiveness of the programs, and to improve the delivery of future projects, the MEAL department is responsible for designing and implementing the M&E activities of the project; monitoring the project activities on a regular basis, preparing reports on project progress, ensuring accountability and collection & analysis of different data in relation to the project activities.

Job Purpose: International Medical Corps’ (IMC) commitment to accountability, meaning the responsible use of power, requires us to understand the needs of the people we serve, in dynamic operating environments and under frequently changing circumstances. The Accountability Assistant is responsible for assisting the accountability officer in the implementation of the accountability mechanism and ensuring the fulfillment of IMC’s minimum accountability standards especially in regards to information sharing, beneficiaries’ participation, complaints and response mechanism, and accountability in monitoring and evaluation. The accountability assistant will be handling the collection of complaints through the various channels and entering them promptly into the database. In addition, the assistant will provide support in the referral and follow-up processes.

Main Responsibilities:
• Collect feedback and complaints through the various accountability channels (hotline, Whats’App, SMS, individual complaints forms, emails)
• Enter all the needed information in the database and ensure follow-up
• Ensure the confidentiality of information collected from beneficiaries
• Assist senior accountability officer in organizing and conducting focus-group discussions and other community events in all catchment areas (BML, South, Akkar, Tripoli and Bekaa)
• Travel to field when necessary in order to ensure beneficiaries’ participation and monitor data collection
• Report findings to the senior accountability officer on a daily basis
• Any other task as assigned by the supervisor

Essential Qualifications: Degree in Social Work/Social Sciences or equivalent

Essential Experience: 0-1 year experience

Desirable Experience: Familiarity with work of NGOs and with refugees is desirable

Essential Competency: 
• Proficiency in Arabic and good command in English
• Good knowledge in Microsoft tools

Desirable Competency: Ability to respect and maintain confidentiality

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status. International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at the website provided at the end of this document.

As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.

If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.      

It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.      

Website for reporting misconduct: www.internationalmedicalcorps.ethicspoint.com.  Please do not submit your CV or application to this website, it will not be considered for review