Shelter Referral Support

INTERSOS is a non-profit humanitarian aid organization that works to bring assistance to people in danger, victims of natural disasters and armed conflicts. Established in 1992 with support from the Italian Federation of Trade Unions, its actions are based on the values of solidarity, justice, human dignity, equal rights and opportunities for all people and respect for diversity and coexistence, paying particular attention to the most vulnerable and the unprotected.

INTERSOS identifies with the core values of CONCORD, the European Confederation of NGOs; it adheres to international codes of conduct for humanitarian organizations and the values and principles expressed within those codes. INTERSOS is recognized by the Italian Ministry for Foreign Affairs, the European Commission and the principal UN agencies; it is privileged to hold an advisory status with the United Nations Economic and Social Council (ECOSOC).

INTERSOS is an independent association which, through its own humanitarian operators, intervenes to effectively answer the needs of people in serious crises situations, mainly in the world's poorest regions, who are suffering, deprived of rights, dignity and essentials goods. It maintains a flexible operating structure. The head office in Italy coordinates, supports and monitors the planned activities in the countries of intervention carried out by decentralized offices.

This is a tentative vacancy.

Job Title      : Shelter Referral Support

Reports to         : Deputy Shelter Manager

Duty Station     : South Lebanon

Position Type    : Full Time

Job Purpose:

Under the direct supervision of the Deputy Shelter Manager, the Shelter Referral Focal Point will be responsible for the management and coordination of referrals. She/he will also support the MEAL Officer on the monitoring tools related to the shelter component. He/she should be the focal point for the shelter hotline. The Shelter Referral Focal Point is part of INTERSOS Shelter Team, working on Shelter activities, including but not limited to assessment, data collection, NFI distributions, support to shelter activities in the framework of INTERSOS Shelter Programme in South Lebanon, funded by UNHCR. The Shelter Referral Focal Point will also work in close collaboration with team members of other departments, under the overall supervision of the Deputy Shelter Manager and technical management of the Country Shelter Focal Point.  

Generic Duties:

The Shelter Referral Focal Point will be directly in charge of:

• Managing external referrals coming from different actors/partners, validating them (checking if they fit into INTERSOS range of shelter activities, selection criteria, area of intervention, etc.), then finally sharing them on the related spreadsheet.
• Managing internal referrals between different departments;
• Sending referrals to external actors/partners when needed;
• Answering the Shelter Hotline;
• Sharing information on the available humanitarian services provided for the Syrian refugee population in the South region.
• Supporting the MEAL officer in Shelter monitoring tools and extracting data related to shelter surveys.
• Perform other related duties as identified by the supervisor when requested

Education:

• Recent Graduate of University or Technical Degree in Civil Engineering, Social Sciences, Humanitarian Studies or other related majors.

Competencies: (Knowledge, Skills & Abilities)

Professional Competencies:

• Minimum of 1 year of relevant work experience is required
• Computer literacy (Microsoft Office suite, especially Excel) is required
• Experience in using KOBO and ArcGIS is desired
• Previous experience handling hotline is desirable
• Knowledge of the context in the South and of minimum Shelter and WASH standards is desirable (SPHERE)
• Good analytical and reporting skills are required
• Previous work experience in humanitarian NGOs is desirable
• A previous experience with INTERSOS is desirable

Generic professional competencies:

• Good communication, interpersonal and active listening skills
• Teamwork skills
• Initiative
• Good level of planning and organizing
• High degree of flexibility and adaptability
• Pro-activeness and results-oriented
• Humanitarian motivation and commitment to INTERSOS values
• Respect of INTERSOS policies and procedures

Languages:

• Fluency in Arabic and English.