Information and Workflow Facilitator - North and Akkar

The Workflow facilitator job is to guide and organize the patient’s flow in the vaccination site and act as a liaison between patients and health care professionals in their respected units, alongside with supporting the Ministry of Public Health’s vision and effort to tackle the Covid-19 pandemic. 

Major Duties and Responsibilities:

• Welcome patients on site
• Support in organizing the vaccination setup in the destined site
• Facilitate communication between patients and staff
• Facilitate the patient flow between the different stages of the vaccination process, ensuring proper circulation of persons according to the one-way patient flow set-up
• Support patient to complete the vaccination registration on the Covax platform when needed
• Guide the patients to and from their designated unit (Registration, Pre-checklist assessment, Vaccination site, monitoring area and then to Exit)
• Prevent unacceptable waiting time
• Act as a focal person between relevant staff to organize number of people entered to the vaccination site
• Communicate with patients about workflow, available services and expected duration of the different stages
• Assist patients with special needs or with disabilities with proceeding between the different stages
• Assist patients with check-in and check-out procedures
• Ensure Clients waiting in the waiting area or in line are physically distanced
• Contact patients to remind them of their upcoming vaccination daily
• Commit to working hours
• Commit to maintain professional ethics, quality of care, patient confidentiality
• Abide by all policies and work procedures
• Treat all patients with respect and professionalism
• Perform any other tasks based on needs to ensure proper roll out of the vaccination, upon manager and site supervisor’s request

Person Specification:

• At least secondary degree / any degree in health sciences is a plus
• Strong organizational and time management skills
• Strong communication and conflict management skills
• Demonstrate an understanding of standard clinical procedures, laws and regulations
• Basic Computer skills (especially in using the electronic medical file), electronic printer, fax, etc.
• Languages: Arabic (Fluent), English (Good)