Technical Officer Rehabilitation- Regional Office

PRESENTATION OF HUMANITY & INCLUSION

Humanity & Inclusion (HI) is an independent and impartial international aid organization working in situations of poverty and exclusion, conflict and disaster. Working alongside persons with disabilities and other vulnerable groups, our action and testimony are focused on responding to their essential needs, improving their living conditions and promoting respect for their dignity and their fundamental rights.

Humanity & Inclusion is a non-for-profit organization with no religious or political affiliation. It operates as a federation made up of a network of associations that provide it with human and financial resources, manage its Programs and implement its actions and social mission.

For more details on the association: https://www.hi.org

OBJECTIVES

Reporting to the Program Manager the Technical Officer Rehabilitation ensures and supervises the quality of the rehabilitation support services provided to vulnerable persons and families affected by the Syrian crisis in Central Syria through remote support of partner/s .

ACCOUNTABILITIES

Line manager: Health Program Manager

Supervise: N/A

In direct coordination with:

• Partners: Rehab Program Team;
• Beirut hub: Operational Team & Support Services;
• Coordination based in Amman: Rehab Technical Unit team

RESPONSIBILITIES

Provides guidance and technical support to projects in accordance with the overall technical frameworks and standards within its sectoral perimeter

a- Provides appropriate technical guidance and support to Rehabilitation staff

• Supports Health Program Manager on the design and implementation of Rehabilitation services to address the needs at the different levels of intervention (Rehabilitation center and communities) in the line with the HI strategies
• Ensures a continuous technical supervision and on the job coaching of the rehabilitation staff through regular field visits (where possible ) or through  remote support and supervision, case discussions, technical follow-ups and files/reports.

b- Ensures that the project’s activities are implemented according to internal quality and technical standards and proposes adjustments or improvements if necessary

• Prepares Monthly work-plans, monthly reports reflecting Supervision sessions, Case studies with (MDT), Training Plans, sources of verifications etc
• Ensures holding regular weekly / bi-weekly bilateral meetings with the rehabilitation staff and draft weekly minutes of meeting (MoM);

Consolidate the MoMs and make part of monthly report to the Rehabilitation Technical Specialist

• Actively participates to project and mission meetings, including weekly meetings with the Program Manager Health
• Supervises and supports the implementation of internal and external referrals and reports immediately any protection concern identified
• Proposing changes, updates and improvements of relevant rehabilitation activities according to the needs and HI strategy.

d- Ensuring quality and the relevance of the technical tools:

• Contributing to and proposing review, changes, updates and/or implementation of the technical tools (Arabic and English) and documents used at field level in close collaboration with the Rehabilitation Technical Specialist.
• Ensuring their correct implementation by partners’ field teams.

e- Ensure coordination and collaboration with the Technical partners of the project as delegated by the specialist or the project officer

• Ensures comprehensive approach to the needs of HI beneficiaries by working in close collaboration with the Multidisciplinary Teams of the Partner/s, and Health Program Manager
• In collaboration with the Multidisciplinary Team, and the Health Program Manager, ensuring the HI pathway for beneficiaries of HI services
• Holds bi-monthly technical meetings with the Rehabilitation Specialist regularly, share monthly plans and reports

Provide technical learning from projects

a- Collects the elements necessary for capitalization or scientific documentation exercises

• Ensures the appropriate collection of Rehabilitation related data by field teams and its analysis in close collaboration with the Rehabilitation Specialist, the database / MEAL Manager
• Collects training resources , prepares presentation and training methods, success stories
• Ensures regular reporting on his/her activities to the line manager and technical manager.
• Assists the Technical Specialist and MEAL team in finalization of the MEAL tools and processes, and training the staff on their use
• Regularly monitors the rehabilitation needs of population and beneficiaries through technical supervision sessions with rehabilitation staff , shares with the Technical and Functional lines, proposes adjustments in on going activities
• Participate in the donor reporting, construction of a LFA, and proposing activities along with other team members

b- Contributes to technical learning under the responsibility of the specialist or project manager, based on   good practice

• Ensures regular liaison with Health Program Manager, Projects officer, Rehab TA, and P&O TA, including providing feedbacks, technical inputs and recommendations
• Contributes to the elaboration of technical guidelines, lessons-learned documents and protocols as necessary

C. Adapts project documentation as required in accordance with global technical norms and standards

• Contributes to and proposes changes, updates of the technical tools (Arabic and English) and documents used at field level in close collaboration with the Rehabilitation Technical Specialist

Contribute to the animation of its trade sector

1. Contributes to recruitment

• Actively engages in the recruitment process with the HR for Rehabilitation staff including shortlisting, testing and

interviewing and appraisals

• Implements recommendations for improving the technical quality of projects/project teams through Skill assessment, Appraisals and technical assessments of the teams

b- Contributes to or leads the necessary technical training in his or her field

• Identifies specific training needs through skill assessment and prepares Annual Training Calendar
• Maintains training deliverables (attendance sheets, pre/post-test, training material), analyze the tests to record “change in knowledge” and maintains training information in Survey 123

c- Contributes to the skills upgrading plan for rehabilitation staff

• Ensuring a good communication and coordination with other HI teams (i.e. joint meeting with Multidisciplinary team). In close collaboration with the Health Projects Manager, update mapping of rehabilitation services and useful resources in the areas of intervention.

Contribute to ensuring HI’s technical influence within its perimeter

1. Contributes to the influence of HI's expertise: can represent HI's technical expertise in relevant local networks and with local partners

• Represents HI in Working Groups regularly in monthly meetings, presents activities and contributes in the technical discussions
• Represent HI in any relevant forum/meeting, as requested.

Note: the position requires a very high level of flexibility and is subject to evolve in order to respond to additional tasks or changes as identified by the line manager.

PERSONAL QUALITIES:

Know-how (practices)

• Communicates in a clear, concise and responsible manner with respect for the interlocutor (adult or child); adapts his/her mode of communication and message, particularly in the context of intercultural communication, and at a distance
• Can represent HI's technical expertise in relevant local   networks and with local partners
• Identifies problems and activates solutions; knows how to raise problems
• Can accompany and motivate a person/group \Knows how to plan, organize and measure project activities \Promotes participation and cooperation in the activities of its service sector and in multidisciplinary/sectoral work
• Ensuring effective use of resources
• Willing to frequently travel to project locations

Interpersonal skills (attitudes)

• Reactivity
• Teamwork/networking, cooperation.
• Respecting each other's opinions and valuing each other's skills for joint action
• Giving and receiving constructive feedback; exchanging in multidisciplinary teams, networking and collaborating
• Have an empathetic attitude. Showing interest in what each person experiences and feels, "putting oneself in the other's shoes" and listening to their needs
• Adopting an attitude of acceptance and non-judgement of the person.
• Resilience to stress and uncertainty and sense of humor

REQUIREMENTS

Education and Experience:

Essential: Bachelor’s degree in Physiotherapy or Occupational Therapy

Preferred: Masters in Physiotherapy or Occupational Therapy

Essential

• At least 5 years of experience in working in acute and chronic rehabilitation set ups
• At least 2 years’ experience in supervising teams (Physiotherapy, OT)
•  Knowledge in training methodologies / adult education, pedagogy
• Fluency in Arabic and English
• Mastery of office software applications; word, excel, power point
• Willingness and ability to work with people with physical health problems or disabilities
• Excellent reporting capacity skills (written and oral communication)

Preferred

• Experience in both development and emergency fields
• Experience working with vulnerable groups, specifically persons with disabilities
• Experience in related work within an NGO or organization in emergency or post-conflict setting
• Experience in Rights of Persons with Disability advocacy

Professional and Personal Skills:

• Strong analytical and observational skills;
• Extremely rigorous and precise, attention to details;
• Ability to manage priorities, deadlines and tasks efficiently;
• Ability to perform repetitive tasks with a high degree of accuracy;
• Excellent time management skills and ability to work under stressful conditions;
• Autonomous and comfortable working independently with minimal supervision;
• High level of motivation and proactivity;
• Solution oriented and problem-solving skills and ability to follow guidelines;
• Diplomacy and high ability to work collaboratively within a team;
• Strong written and verbal communication skills;
• Strong organizational skills;
• Strong interpersonal and intercultural skills;

Language:

• English language proficiency is a must;
• Arabic language proficiency is a must;

JOB CONDITIONS

• Remuneration: according to HI salary grid
• Starting date: ASAP
• Duration/ Type of contract: 6 months renewable based on a Program timeline
• Others: Health insurance