Information and Communications Technology Team Lead

MAJOR RESPONSIBILITIES

BUSINESS AND IT STRATEGY:
    Implements the tactical components of the global IT strategy at one or more offices.
    Leads the project planning and requirements phase.
    Works with business partners to understand business needs.
    Manages the implementation of IT initiatives to support business strategy.
CHANGE MANAGEMENT:
    Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).
    Coaches staff through the change.
    Identifies and removes obstacles to change.
GOVERNANCE:
    May provide input into demand management process and executes on plan.
    Prepare all necessary documentation for the office and keep National Office Stakeholders aware of the IT status.

ARCHITECTURE:
May provide input to technology planning to one or multiple offices.
PROCESS IMPROVEMENTS:
Implements defined process improvements.

Improves the office’s Digital Literacy and capacity on IT matters and Technologies 
FINANCE:
    May participate in the development of IT project budgets.
    May track and take appropriate steps to stay within budget.
    Provides high-quality services at optimal cost to customers.
IT TECHNOLOGY DEVELOPMENT:
Assists with implementation of technologies to improve the performance of a business efficiency and effectiveness.
TRAINING:
    Trains co-workers on new or existing functionality or services.
    Identifies customer training needs based on common problems.
    Help Improve the overall digital literacy and dexterity of colleagues.
VENDOR MANAGEMENT:
    Responsible for contract management
    Identifies contract performance problems 
    Responsible for engaging and paying vendors
RESOURCE MANAGEMENT:
    Meets regularly with team to gather work statuses. 
    Discusses work progress and obstacles. 
    Provides advice, guidance, encouragement and constructive feedback. 
    Ensures work, information, ideas, and technology flow freely across teams.
    May establish measurable individual and team objectives that are aligned with business and organizational goals. 
    Documents and presents performance assessments. 
    Recognizes and rewards associates commensurate with performance.  
    May implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention. 

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

- Typically requires 5-7 years of relevant technical and business work experience or equivalent work experience in IT Customer Support positions

- Willingness and ability to travel domestically and internationally, as necessary.

- Bachelor’s Degree in Computer Science, Information Systems, or other related field

Or IT Industry Certifications (Microsoft, Cisco, Linux, Networking etc)

Or equivalent work experience.

-Demonstrated knowledge of complex hardware and software products and problem solving / diagnostic skills.

Applicant Type Accepted:

Local Applicants Only