IT Officer

Assists in planning and implementing changes to elements of the ICT service on the CWTL tablets;

Sets up equipment such as laptops, data projectors, interactive whiteboards, sound systems and other specialist ICT equipment, ensuring that systems are ready for use and operating correctly for CWTL events and trainings;

Installs new software, updates and hardware;

Supervises ICT related issues in the office and provides Technical ICT Support;

Works to give guidance to others on the ICT policy that outlines acceptable use of ICT equipment;

Performs basic diagnostic routines for Server & Network in the office and in the field;

Checks internet connectivity is maintained in the different locations where CWTL is being implemented;

Detects, diagnoses and resolves most PC, printer and peripheral device faults;

Introduces and trains staff on SharePoint;

Coordinates with the HR department to provide laptops, IDs and emails for CWTL staff;

Plans and conducts ICT training for CWTL implementing partners and WCH/CWTL staff.

Result: ICT technical support is given to WCH and Community staff in such a way that issues are always resolved in a timely manner.

Handling Procurement

Identifies possible suppliers to fulfill the planned procurement, based on program  needs and locations, ensuring the widest realistic openness of competition;

Clear and transparent documentation of entire procurement process

Implements and maintains War child Holland internal procurement procedures for CWTL, with records kept for a full audit trail standard under both War Child Holland and donor regulations;

Liaises and co-ordinates with all relevant departments (including Head Office in Amsterdam) and partners regarding requisitions;

Follows up on delivery of goods and keeps all parties fully informed of any changes;

Ensures necessary authorizations / approvals are always obtained;

Executes the purchase and delivery of appropriate supplies in a timely and cost effective manner;

Maintains an up‐to‐date inventory of ICT software and supplies to secure best value for goods and services;

Ensures routine safety checks, including electrical tests, are carried out and appropriate records maintained; 

Coordinates warranty, maintenance and insurance claims for all assets/inventory items;

Builds and maintains good professional working relationship with suppliers;

Supports staff in charge of procurement in all CWTL centers to fulfill their roles and responsibilities by providing guidance, information and training;