Case Manager - North

ESSENTIAL RESPONSIBILITIES AND DUTIES

• Conduct PSS sessions for individuals and groups referred by the Community Health team or PHCC staff.
• Assess patients in need of MH services and ensure internal referral to RI’s Mental Health team or to external services as necessary.
• Conduct well-structured training sessions on mental health subjects while addressing the most common problems facing the targeted communities; the job holder should ensure that the right information is communicated with beneficiaries and ensure that all their questions and inquiries are dealt with an effective and efficient manner. 
• Work closely with the PHCC’s staff to improve the referral mechanism for S/GBV cases.
• Demonstrate a high level of professionalism while working or coordinating with beneficiaries, their family members, and any internal or external party; any incident of work-related conflict should be immediately reported to the Program Coordinator. The job holder should avoid going into any work-related communication which might jeopardize the relationship of RI with any party.  
• Demonstrate a high level of cultural sensitivity, professionalism, politeness, and objectivity when dealing with the beneficiaries under all circumstances.  
• Coordinate closely with the Mental Health Team and PHCC’s staff in order to ensure efficient follow up on referrals.

Outreaching activities and networking

• Conduct outreach activities in close coordination with RI’s Psychologist.
• Build a network with MH actors to refer cases for case management or other types of therapy (speech therapy, psychomotor therapy, etc.);
• Build the capacity of the community health worker with the support of the Psychologist.
• Conduct home visits when needed

Reporting and Documentation

• Report on weekly progress to the Mental Health Supervisor.
• Monitor the psychological progress of the beneficiary, review cases with the Mental Health Supervisor/ MH coordinator and refer cases to specialized services when required (speech therapy, psychomotor therapy, etc.).
• Participate in weekly meetings with the Mental Health Team, during which cases will be discussed and support and supervision will be provided by the Mental Health Supervisor/coordinator. Monthly meeting with the Mental Health Team.
• File documents in an organized and efficient manner to facilitate the review of cases.
• Ensure efficient data collection by filling in the mental health database daily (assessment form, follow-up form, and ODK).

Job Specifications: 

• Bachelor’s in social work, medical social work or Psychology
• At least one (1) year of work-related experience with vulnerable populations in emergency field activities
• Commitment to beneficiary accountability and humanitarian ethics 
• Ability to effectively communicate with refugees and host population
• Knowledge of local and cultural thoughts, behaviors, and attitudes towards maternal and reproductive health
• Ability to establish a confidential relationship with key stakeholders 
• Ability to best represent RI in meetings and workshops  
• Excellent communication and interpersonal skills, ability to work with a multi-disciplinarity team.
• Self-motivated and initiative taker
• Good report writing skills
• Excellent skills related to Microsoft Office