Community Health Worker Supervisor

ESSENTIAL RESPONSIBILITIES AND DUTIES

Community Health Workers (CHWs) related tasks

• Conduct daily field visits in order to identify CHWs who are willing to engage in the project. When identifying the CHWs, special attention should be directed towards the behavioural competencies and their experience in approaching vulnerable communities;
• Follow up and supervise the daily work and achievements of the CHWs by collecting their weekly reports in an effective and efficient manner; the job holder must ensure that the behavioural and technical competencies of the CHWs as demonstrated on the field with the beneficiaries are up to the expectation of Relief International and in alignment with RI’s code of conduct;
• Create a link between the CHWs and RI’s supported health facilities to ensure that vulnerable families, sick children, pregnant women, etc are receiving the appropriate care at RI’s supported PHCs.
• Build the capacity of the CHWs for active participation and control of communicable diseases, safe identification and referrals of GBV survivors and Mental Health illnesses, and malnutrition in their communities;
• Ensure that the CHWs demonstrate a high level of professionalism while working or coordinating with beneficiaries, their family members, and any internal or external party; any incident or work-related conflict should be immediately reported by the CHWs to the CHW Supervisor first then the Program Coordinator;
• Ensure that the CHWs demonstrate a high level of cultural sensitivity, professionalism, politeness and objectivity when dealing with the beneficiaries under all circumstances;
• Ensure all awareness and referral databases are completed by the CHWs with accurate data and on timely manner;
• Closely track the distribution of kits at community level, submit stock release forms, and manage the stock in coordination with the supply chain and operations unit;

Awareness-related tasks and activities

• Raise the awareness of the CHWs and communities on health promotion aspects for early preparedness and response to outbreaks, and transmission and prevention of common communicable diseases (diarrhea and acute respiratory diseases) and skin diseases;
• Conduct well-structured training sessions on health and mental health subjects while ensuring to address the most common problems facing refugees; the job holder should ensure that the right information is communicated with beneficiaries and ensure that all their questions and inquiries are dealt with in an effective and efficient manner;
• Develop and disseminate appropriate public health education messages encouraging people to seek early care for fever, cough, diarrhea, malnutrition, especially pregnant women and children and how to access relevant services;

Miscellaneous

• Demonstrate a high level of professionalism while working or coordinating with beneficiaries, their family members, CHWs and any internal or external party; any incident or work-related conflict should be immediately reported to the Program Coordinator. The Job holder should avoid going into any work-related communication which might jeopardize the relationship of RI with any party; 
• The job holder should demonstrate a high level of cultural sensitivity, professionalism, politeness and objectivity when dealing with the beneficiaries under all circumstances; 

• Coordinate closely with the Public Health Officers and Case Manager Assistants in order to inform the job holder about any referral cases for an effective and efficient follow up;
• Actively participate in weekly staff meetings and submit reports on time.

Job Specifications:

• Bachelor in Social Work, Public Health, Nursing or Psychology
• One (1) year work-related experience with vulnerable populations in emergency field activities
• Commitment to beneficiary accountability and humanitarian ethics
• Ability to effectively communicate with refugees and host population
• Knowledge of local and cultural thoughts, behaviors, and attitudes towards maternal and reproductive health
• Ability to establish a confidential relationship with key stakeholders
• Ability to best represent RI in meetings and workshops 
• Excellent communication and interpersonal skills
• Self-motivated and initiative taker
• Good report writing skills
• Excellent skills related to Microsoft Office