UNV IT Assistant

Under the overall guidance of Regional Representative or his/her designated mandated representative(s), and under the direct supervision of the ROMENA Senior Administrative Officer, the National UN Youth Volunteer will:

1. Support implementation of ICT management systems and strategies, focusing on achievement of the following results:
•    Compliance with corporate information management and technology standards, guidelines and procedures for the office technology environment.
•    Provision of inputs to preparation of results-oriented workplans.
2. Ensure effective functioning of the office hardware and software packages, focusing on the achievement of the following results:
•    Performance of specific technical functions, including changing of hardware electronic components (network wiring, power sources, etc.) and routine setup, installation and repairs.
•    Assistance in the installation of commercial and in-house developed software and related upgrades.
•    Assistance in upgrading patch and anti-virus programs on a timely basis.
•    Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.
3. Support networks administration, focusing on achievement of the following results:
•    Assistance in trouble-shooting and monitoring of network problems.
•    Response to user needs and questions regarding network access.

4. Provide web management services, focusing on achievement of the following results:
•    Support to the maintenance of the office websites and Intranet.
•    Coordinate with hosting company for support and trouble shooting
5. Provide administrative support, focusing on achievement of the following results:
•    Maintenance of an up-to-date inventory of software and hardware.
•    Maintenance of a library of ICT related reference materials.
•    Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
•    Maintenance of the filing system ensuring safekeeping of confidential materials.
•    Provision of ICT support to key events, including physical, online or hybrid conferences and seminars. This includes setting up online meetings through Webex, Microsoft teams and sound system at event location.
•    Coordinate and act as liaison between ICT Helpdesk at OHCHR HQ abroad and ESCWA
6. Ensure facilitation of knowledge building and knowledge sharing in the office, focusing on achievement of the following results:
•    Participation and assistance in the organization of training for the staff on ICT issues.
•    Sound contributions to knowledge networks and communities of practice.