TIF - Senior Operations Manager for Atelier du Miel

Project Background:

The USAID/Lebanon Trade and investment Facilitation (TIF) Activity will facilitate the export of Lebanese goods and services to generate foreign exchange through investments and business enabling environment reform that simultaneously promote job creation, income generation, and improved livelihoods throughout the country. TIF has three objectives: 1) increased exports of Lebanese goods and services, 2) investment facilitation leading to increased domestic investment, and 3) improved business and investment enabling environment. Communicating results through outreach and sharing knowledge with private and public sectors is a crosscutting objective

Purpose

TIF is recruiting a Senior Operations Manager (SOM) for Atelier Du Miel  to improve the company's operating capabilities, maximize customer satisfaction and efficiently drive the company’s Business Development efforts.

The SOM will lead the company's budget creation and financial reporting, work with management to create and implement business strategies: establish and implement short- and long-range organizational objectives, employ strategies to safeguard assets and stock and control financial policies and procedures; monitor and evaluate programmatic and operational effectiveness, and effect changes required for improvement.

The SOM needs to have excellent leadership skills, social skills, be digitally proficient, and have excellent knowledge in finances, operations, supply chain management, workflow, and staffing, and be able to implement new operational strategies that will improve the company’s operations.

Responsibilities and Key Tasks

• Manage budgets and forecasts and examine financial data to increase profitability.
• Spearheading strategic initiatives to steer the company’s future in a positive direction.
• Driving the company’s operating capabilities to surpass customer satisfaction and retention, and company goals.
• Controlling and optimizing company costs.
• Set up and implement new technologies to digitize operations and maximize operational efficiency.
• Assessing and implementing improved processes and collaborating with management regarding the implementation of these improvements.
• Monitoring financial activities and processes.
• Structuring teams and activities
• Managing the operations staff:
• Setting Objectives and Key Results (OKRs) and strategies to achieve company goals.
• Leading, mentoring, and growing team members. Manage, grow, assess and mentor team members.

Qualifications

• Bachelor's degree in Business Administration or related fields
• A minimum of 5 years of experience managing a complex enterprise's human resources, finance, operations, and strategies.
• Proven track record of outstanding performance in a previous complex enterprise.
• Proven track record of managing complex budgets successfully.
• Proven track record in development and implementation of business development initiatives.
• Experience in carrying out new technologies to improve productivity and operational efficiency.
• Demonstrated experience of ethical leadership.
• Outstanding verbal and written skills, and experience working with staff on all levels.
• Experience in premium lifestyle, or agri-food products is a plus.