Re-advertisement: Senior PSP Associate (Back End) – G7 – PSP001 – UNOPS Contract - Beirut (PSP Unit), Lebanon

General Background

Brief description of the national, sector-specific or other relevant context in which the individual contractor will operate

The United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern. 

Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR have developed a $1 Billion Private Sector Fundraising Strategy 2018-2025. This strategy focuses on both Individual Giving and Private Sector Partnerships and identifies priority fundraising markets and regions.

Individual Giving (IG) is targeted at the general public to secure the support of individuals through regular, unrestricted donations, cash appeals and legacies. The aim is to generate both monthly and one-time donations from individuals using various channels and methods including direct mail, face-to-face fundraising, telemarketing, digital fundraising, DRTV and emergency fundraising, with focus on strong donor loyalty and lifetime value. 

The PSP Senior Back End Developer Associate is responsible for the functionality and efficiency of the web infrastructure of the PSP Digital Hub along with the data integrity and reporting on our donors database. This role entails the creation, maintenance and active testing of all PSP MENA digital platforms and landing pages as well as the management, reporting and creation of dashboard and reports on our CRM (salesforce), the role is crucial to link our digital presence, user experience and donors acquisition with the data integrity and data management on our CRM.

Private Sector Partnership Service (PSP) needs to hire an experienced and passionate Senior developer with exceptional skills in integrations, data management and CRM administration to fulfill the requirements of this role.

He/she are expected to have a strong understanding of latest industry trends, Word press development and CRM management,

Purpose and Scope of Assignment

Concise and detailed description of activities, tasks and responsibilities to be undertaken, including expected travel, if applicable

Under the supervisor of the Associate PSP IG Officer (Digital Campaigns), the Senior PSP Associate – Back end Developer will be doing:

Development and coding: 

Designing and implementing custom WordPress theme, new features and functionality

Ensuring high-performance and availability, and managing all technical aspects of the CMS

Ensuring all work adheres to current industry best practice.

Architecting and developing broadly compatible products, features, and bug fixes, while monitoring accessibility, performance, and multilingual installations

Helping formulate an effective, responsive design and turning it into a working theme and plugin.

Leveraging innovative technologies such as PHP, MySQL, Git, etc... to develop mobile responsive websites and applications.

Monitor and report on progress against the work plan, expenditure, budget and targets.

Developing and maintain complex WordPress based applications

Write high quality code with readability, efficiency, and maintainability in mind while following best practices and proper documentation

Establishing and guiding the website’s architecture

Implementation of any API restful services (Payment gateways, CRM Salesforce, SMS broadcast systems, etc...)

Developing WordPress widgets, plugins, custom post types, and page templates

Improving internal tools, standards, and integration processes

Experience in working with APIs and 3rd party system integration

Maintaining & implementing features/services to the existing websites. 

Providing timely resolution to reported problems with existing websites.

Troubleshoots and provides continual maintenance and upgrades of the exiting websites

Coding reviews the work of other developers or “of any third party”

Database Management and Analysis

Develop custom marketing dashboard concepts for PSP’s reporting. 

Report on key metrics, analysing and interpreting trends and providing actionable insights based on available analytics data 

Analyse the effect of different online and offline channels on each other and developing and implementing innovative strategies for improvement and growth 

Analyse online user behavior, conversion data and customer journeys, funnel analysis and multi-channel attribution 

Perform ROI analysis to evaluate efficiency and effectiveness of different marketing campaigns 

Perform ad-hoc analytics and conversion optimization consultancies for the unit and influencing conversion optimization strategies with solid analytical data

Provide consultancy on campaign tagging and additional on-site tracking

Spot potential to implement innovative new methodologies and improve analytical procedure 

Use available data sources to deep dive and troubleshoot campaign (and overall) performance issues and propose methodical optimization tests, both on-site and campaign based.

Monitoring and Progress Controls

Clear description of measurable outputs, milestones, key performance indicators and/or reporting requirements which will enable performance monitoring

Maintain and development of our digital presence from creating our landing pages and apps, coordinating with different stakeholders and delivering the requests on a timely manner.

Lead on data management, donors’ segmentation and reporting on results to respective stakeholders

Developing and delivering reports and dashboards with th best practices in mind using our CRM (Salesforce)