Receptionist – G3 – TYR077 – UNOPS Contract - Tyre, Lebanon

General Background

Brief description of the national, sector-specific or other relevant context in which the individual contractor will operate

Lebanon remains the country hosting the largest number of refugees per capita, with nearly 841,000 Syrian refugees registered with UNHCR, about 13,700 refugees of other origins - mostly Iraqi - and Palestine refugees under UNRWA’s mandate. There are no formal camps for Syrian refugees in Lebanon, and refugees are living in hundreds of communities and locations across the country. The refugee response is led by the Government and UNHCR and UNDP, supported by the international community. As the designated lead agency in the refugee response, UNHCR has established a sector-based structure in Beirut and in the field. The structure brings together over 150 UN agencies, national and international NGO partners [over 150 actors, including UN agencies, national and international NGOs and Ministries] in identifying and agreeing on the strategic priorities to address the needs of Syrian refugees and vulnerable Lebanese communities. The Lebanon Chapter of the Response Plan falls under the Regional Refugee and Resilience Plan (3RP), whereby UNHCR guides the refugee response and UNDP facilitates the resilience and stabilization component. The UNHCR operational response in Lebanon is one of the largest for the organization. Media attention and the frequency of influential high-profile visitors is high. The Office has grown substantially in the past years and is currently operating with around 650 staff. Aside from the country office in the capital city of Beirut, UNHCR has field offices in Mount Lebanon, Qobayat, Tripoli, Tyre and Zahle. The receptionist in FO Tyre is a member of the reception team within the registration unit, in the protection section. S/he will be responsible for the entry and reception persons of concerns into UNHCR premises, with a focus on identifying vulnerable individuals for fast-tracking to the reception desks. S/he will liaise directly with the Senior Registration staff and security team in identifying persons who may pose a security risk to the office for proper follow-up. S/he will also assist with the circulation of physical files and other office correspondence between registration/reception and other units.

Purpose and Scope of Assignment

Concise and detailed description of activities, tasks and responsibilities to be undertaken, including expected travel, if applicable

The reception and counselling of asylum-seekers and refugees in accordance with UNHCR policies and standards;

The identification of vulnerable asylum-seekers and refugees and refer to the relevant unit/partner.

The management of expectations of asylum-seekers and refugees.

Identify persons of concern and organize their entry into UNHCR premises;

Identify and fast-track persons with specific protection needs;

Coordinate with security team on the management of orderly entry into the building, and reporting security incidents where applicable;

Counsel refugees and asylum-seekers, providing them with information at reception and in waiting areas, including assistance with completion of application forms;

Assist with creating, organizing, maintaining physical fi les, including photocopying of documentation prior to registration interviews;

Ensure timely and efficient circulation of physical fi les and other correspondence between reception/registration unit and other functional units;

Schedule appointments for refugees, through the hotline or in person

Any other duty as may be required.

Monitoring and Progress Controls

Clear description of measurable outputs, milestones, key performance indicators and/or reporting requirements which will enable performance monitoring

Accountability

Adopt UNHCR’s Registration Standard Operating Procedures (SOPs) are implemented in accordance with relevant UNHCR standards and policies.

Persons of Concerns have fair and transparent access to registration procedures.

Responsibility