RESPONSIBILITIES
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone to local team.
- Train computer users on security awareness and basic usage.
- Maintain daily performance of computer systems.
- Respond to email messages for local team seeking help as well as being hands and eyes for HQ IS team.
- Ask questions to determine nature of problem.
- Walk local team through problem-solving process.
- Install, modify, and repair computer hardware and software on client base.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and Network Attached Storage (NAS).
- Install basic computer peripherals for users.
- Follow up with local team to ensure issue has been resolved.
- Gain feedback from local team about computer usage.
- Run reports to determine malfunctions that continue to occur.
- Report to HQ IS team weekly.
- Basic Knowledge with Cisco IP Telephones.
- Take action on inventory lists.
- Conduct work with the highest level of personal and professional integrity. Must comply with and actively promote ICMC's zero tolerance policy with regard to sexual exploitation and abuse, harassment, abuse of power, fraud and corruption in all of its activities and responsibilities.
- Commitment to uphold ICMC’s values of fairness, equality and respect of human dignity.
- Adhere to ICMC’s standard operating procedures, code of conduct, security protocols and ISMS (Information Security Management System).
- Processing of periodically recurring tasks in order to be compliant with ISO 27001 security framework, NIST and ITIL needs. Developing and updating SOPs on IS processes,
REQUIREMENTS
- University Degree or equivalent experience.
- 2-3 years of experience in related field.
- Experience in working in a multicultural work environment
- Proficiency in Arabic and English language, both written and verbal needed.
- Respect for diversity.
- Proven inter-personal skills and insight into conditions of refugees to treat them with patience and compassion, calmly and tactfully Attention to detail and ability to adopt and implement new procedures and guidance.
- Ability to prioritize tasks and effectively manage workload
- Patience and compassion.
- Ability to identify problems and analyze alternatives to develop recommendations for improvements
- Ability to demonstrate flexibility to perform in a dynamic workplace with strict deadlines and at times with constant interruptions
- Must comply with and actively promote ICMC's zero tolerance policy with regard to sexual exploitation and abuse, harassment, abuse of power, fraud and corruption in all of its activities and responsibilities
Intervention Sectors
Refugees
Location
- Lebanon
- Beirut
- Beirut
Application Deadline
Organisation
Salary Range
1200 to 1500 (USD)
Contract Type
Full Time
Application Submission Guidelines
Interested candidates should submit a detailed CV of maximum four pages in English, a motivation letter and two professional references with full and up to date contact details via email, to: le_cv_rsctume@icmc.net
The Vacancy Notice number LE_22_IS_01 and the applicant’s full name must be quoted in the email subject line.
Referees may be contacted prior to the interviewing stage.
The closing date for receipt of applications is September 20th, 2022.
Applications will be evaluated upon reception and interviews with shortlisted candidates may be conducted before the closing date.
Owing to the volume of applications, ICMC regrets that only applicants short-listed for an interview will be notified.
Please note that applications received after the deadline will not be accepted.
ICMC is committed to a Zero-Tolerance Policy toward sexual exploitation, abuses and all forms of unlawful harassment, including but not limited to sexual harassment. Screening of applications includes the vetting for records of prior misconduct and reference checking. ICMC may take other necessary measures to ensure that people involved in substantiated cases of sexual exploitation, abuse and harassment will not be recruited.
ICMC is committed to equal employment opportunities for all applicants. ICMC does not discriminate on the basis of race, gender, color, national origin, religion, physical or mental ability, marital status and age.
DATA PROTECTION
By submitting your application, you agree that ICMC collects and processes the information you provide. Your personal information will only be used for recruitment purposes. Your application will be kept strictly confidential. In any case, your personal information will be stored until the end of the application process and then destroyed in accordance with the relevant legislation if we do not have the opportunity to offer you a position.
If you have sent your personal information to us, we would like to indicate that you have the following rights.
- Learning whether personal data is processed,
- Requesting information if it has been processed, learning the purpose of processing personal data and whether they are used appropriately for their purpose,
- To know the third parties to whom personal data are transferred domestically or abroad,
- To request correction of personal data in case of incomplete or incorrect processing,
- Requesting the deletion or destruction of personal data,
- Request notification of the processes regarding the correction, deletion or destruction of personal data to third parties to whom personal data have been transferred,
- Object to the occurrence of a result against the person himself by analyzing the processed data exclusively through automated systems,
- To request the compensation of the damage in case of damage due to the illegal processing of personal data.
In general, if you have any questions about your personal information, or if you have complaints and / or objections to the processing of your personal information, please contact us via our application address
Requires a Cover Letter?
Yes
Experience Requirements
2 to 3 years
Education Degree
Bachelor Degree
Arabic
Fluent
English
Very Good
French
None
Hide guidelines for wrong answers
No