Quality Assurance - Ops

Traditions & People is a social enterprise working on projects to preserve culinary traditions, and rural heritage and promote community development through women empowerment, youth employment, respect, ownership, and passion for excellence.

 Traditions & people in partnership with UNICEF are rehabilitating 10 community-based projects across Lebanon. The project objective is to employ youth and women from the most vulnerable areas.

Quality Control – Hospitality Operations (person or
company), responsible for:
 Developing the Hospitality Operations Quality Control Manual – (English & Arabic)
 Developing training material in Hospitality Operations - (English & Arabic)
1-restaurant operations, back of the house, front of the house, kitchen, and service
operating procedures
2-selling skills, reservations, customer relationship management… customer sales talk.
3- Administration, accounting, and basic finance (including running a small business,
P&L; cost control…)
 Delivering training sessions across all projects, and regions.
 Supporting with pre-opening and opening procedures across all projects.
 Performing regular visits to projects to monitor operations processes standards.
 Providing recommendation & corrective actions.
 Following up on corrective actions with project owners.