Assistant, Accountability to Affected Populations (AAP) (Repost)

Job Summary:

The Assistant Accountability to Affected Populations (AAP) is responsible for supporting Associate Manager AAP/MEAL lead (Coordinator/Manager) and Officer AAP in implementing the accountability mechanisms at IMC to fulfill IMC’s minimum accountability standards, especially with regards to community engagement; including, information sharing, beneficiaries’ meaningful participation, and feedback and complaints handling. With the support of Officer AAP, the Assistant AAP will be the primary person responsible for collecting and documenting feedback and complaints received through the country Community Based Feedback and Response Mechanisms (CBFRM). Additionally, s/he will provide daily reporting on feedback and complaints and the utilization of various channels to the supervisor.

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation:

Main Tasks and Responsibilities

IMC’s policies, guidelines, and procedures

• Actively promote Prevention of Sexual Exploitation and Abuse (PSEA) standards within IMC and amongst its beneficiaries.
• Contribute to the creation of a positive image and overall credibility of the organization, notably through the application of the Code of Conduct, humanitarian principles and the 9 Core Humanitarian Standard (CHS) commitments.

MEAL systems

• Support Associate Manager AAP/MEAL lead and Officer AAP in developing mixed-method (qualitative and quantitative) tools and approaches for promoting community engagement and meaningful opportunities to participate in decision-making, particularly in the inclusion of vulnerable groups.
• Support Associate Manager/MEAL Lead and Officer AAP in ensuring that AAP data is collected routinely throughout project cycle (not just at project mid and endpoints, enabling corrective action).
• Support in the implementation of gender analyses and gender assessments as required, including data collection. 
• Ensure AAP tools and systems are in place for learning and decision making on the needs of vulnerable groups, including disaggregation of all data, development of mainstreamed and specific indicators, specific research questions, and targeted recommendations in reports. 

Accountability to affected populations

• Support the Associate Manager AAP/MEAL lead and Officer AAP in ensuring compliance and follow up of AAP and CBFRM systems at site level.
• Based on community feedback and assessment data, utilize the best communication approaches to provide communities with relevant and actionable lifesaving and information.
• Share timely, accurate and relevant information with communities.
• Support Associate Manager AAP/MEAL Lead and Officer AAP in conducting periodic community consultations to gauge progress towards achieving AAP improvement plan objectives.
• Solicit and collect beneficiary feedback regarding IMC’s activities and stated commitments. 
• Carry out regular field-visits with the support of Officer AAP as part of monitoring to ensure information shared with communities is understood, relevant and useful and update, as necessary.

Community Based Feedback and Response Mechanism

• Support Associate Manager AAP/MEAL Lead and Officer AAP in maintaining local Community Based Feedback and Response Mechanism (CBFRM), a systematic process to capture, monitor, resolve and respond to feedback and complaints from crisis-affected communities.
• Support the Associate Manager AAP/MEAL lead and Officer AAP with the implementation of methodologies to consult communities on their preferences based on the operational context.
• Serve as primary focal point to receive beneficiary feedback on the quality of IMC programs through the dedicated channels and to raise awareness of the channels.
• Receive feedback regularly from field offices through various channels (feedback boxes, WhatsApp, email/phone hotline, help desks, etc.) and enter data promptly into the central CBFRM database.
• Conduct field-visits as necessary to monitor data collection and ensure proper placement of suggestion boxes in supported facilities.
• Support Officer AAP in maintaining and updating CBFRM database, tracking all feedback and complaints from point of receipt through closure.
• Review, categorize and support Officer AAP in referring feedback to relevant internal departments and external service providers.
• Support Officer AAP in processing all feedback/complaints and following-up with relevant departmental focal persons to ensure that beneficiary complaints and feedback are properly addressed.
• Ensure that complaints are systematically responded to, explaining IMC actions/decisions to resolve issues are communicated back to the individual/community who raised them.
• Support in implementing and monitoring the CBFRM, accountability initiatives, and practices across the Mission.
• Provide Officer AAP with reports on the status of the feedback system, caseload, and recommendations.
• Support Officer AAP in conducting periodic compliance checks to CBFRM log and documents to ensure compliance with the IMC Procedures. 

Data Management Systems

• Enter data promptly and accurately into the CBFRM central database
• Ensure central CBFRM database is maintained, and data is analyzed for trends and disseminating findings.

Techniques for presenting information

• Compile, analyze and share AAP findings and indicators on a regular basis with Associate Manager AAP/MEAL Lead and Officer AAP

Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.

Minimum Requirements

• Typically, a diploma in social sciences, public health, statistics, or international development, with experience or background in MEAL, accountability to affected population. Equivalent combination of relevant education and experience may be substituted as appropriate.
• Typically, a minimum of 1+ years of applied experience with a humanitarian organization and or working with refugees/IDPs in humanitarian settings.
• Demonstrated basic knowledge of accountability mechanisms.
• Basic understanding of MEAL processes (monitoring and evaluation) techniques.
• Demonstrated experience with database entry and management.
• Excellent understanding of the local context.
• Personal and organizational skills, including time management and the ability to meet deadlines.
• Ability to follow up with the different departments.
• Should be highly computer literate, with good level of proficiency in Microsoft Office applications including Word, PowerPoint, Excel and Outlook.
• Effective communicator, active learner, team player, and able to work effectively with people from various groups and background.
• Demonstrated understanding of data collection methods.
• Medium-level English proficiency (Speaking – Reading – Writing)
• High-level MISSION’S LANGUAGE proficiency (Speaking – Reading – Writing).

Code of Conduct

As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.

If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.

Safeguarding

It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons.

Equal Opportunities 

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.