Information Communication and Technology (ICT) Specialist

General Description:

Offer information communication and technology front desk services, carry on installations and troubleshooting activities, in addition to providing workplace services and first level user support.

Objectives and Tasks:

Objective 1:  Provide day to day technical support for end-users, set up and monitor computer and communication infrastructures (100%)

• Provide day-to-day technical support for end-users of desktop applications, telephones, printers, and computer hardware.
• Installs, maintains, repairs and monitors ICT equipment in line with ICRC standards.
• Briefs end-users on standard computer systems (hardware and/or software), provides technical advice and assistance with IT equipment and its use and provides remote support when needed.
• Manages inventory by monitoring database(s) and carrying out regular physical checks; manages stocks.
• Allocates equipment in an efficient manner, considering users' needs and ICRC policies.
• Keeps track of equipment allocations, dispatches equipment and follows up on shipments to and from other ICRC sites.
• Keeps technical documentation up to date for all IT installations when relevant
• Comply with the ticketing system (VSM – Virtual Service Management) follow up and handle tickets aligning with the ICRC standards by respecting the KPI’s (Key Performance Indicator) and SLA’s. (Service Level Agreement).

 General Duties:

• Be aware of the delegation’s objectives and activities
• Understand the three components of the Red Cross/Red Crescent Movement
• Always apply the security rules
• Respect and observe the staff regulations of the ICRC in n.
• The employee may be asked to perform other duties not covered in this job description as well as to provide support to other departments when and if necessary.

Position Requirements:

Minimum Qualifications:

Years of experience required: Minimum 2 years' troubleshooting experience in an area of the ICT service catalogue (e.g., workplace services, telecommunications, IT, help desk, etc.).

Level of education: Technical or bachelor’s degree,

Field of education: Computer Science, Information technology, or any other job-related field.  

Languages: Fluency in Arabic and English, French is a plus.

Computer Literacy:  System &/or network accreditation.

Required Competencies:

• Change control (ICT): Basic.
• Service delivery : Basic.
• Problem management and problem solving (ICT): Proficient.
• Motivation to learn new technologies: Proficient.
• Customer oriented and cool tempered: Proficient.
• Communication skills: Proficient.
• Leadership skills: Basic
• Accountability : Proficient
• Team work and collaboration : Proficient.
• People management: Basic.
• Representing the ICRC: Proficient.
• Beneficiary and client focused: Proficient.

Job Details:

• Job Location: Beirut, Lebanon.
• Working Schedule: Monday till Friday, from 8 Am till 5 Pm.
• Contract Type: Determined Period, 1 Year (Renewable based on performance and need of position).
• Salary Package: 1570 – 2400 USD/Month (As per ICRC salary scale, salary setting processes will determine fair setting in coherence with the qualifications of the applicant and the requirements of the job).