Case Management Supervisor

Case Management

• Support the review, establishment, and operationalization of Case Management Standard Operating Procedures.
• Support the finalization of the case management training guide and organize and implement training on referral and case management when needed.
• Develop new training materials upon the needs identified in the field
• Assist in the standardizing of internal/external referral processes
• Support in the design and implementation of a service mapping
• Support coordination and information sharing with NGOs pertaining to referrals and activity coordination
• Maintain regular communication with external referral agencies for service provisions

Case Management Supervision

• Supervise and coach caseworkers on the identification, assessment, documentation, referral (to relevant services), and follow-up of women survivors of GBV and at-risk children and families (Case Management)
• Conduct alone and/or support the caseworkers in family visits and outreach activities if necessary.
• Work closely with the PSS Protection team to support safe identification and referrals
• Manage, coach, and orient the Case Workers;
• Coordinate the work of caseworkers in their respective areas and ensure that work is completed according to SOPs, guidelines, and standards;
• Supervise and monitor individual and collective action plans/safety plans for beneficiaries developed by Case Workers;
• Support and guide caseworkers on complex cases – as needed;
• Ensure that caseworkers respect confidentiality and follow ethical guidelines

Reporting and Information Management

• Support the Protection Management Team in establishing & maintaining accurate files and records safely and securely – in line with data protection requirements 
• Ensure all Case Management related M&E tools are utilized, information collected, analyzed and actions are taken to ensure quality service provision;
• Ensure proper documentation of cases and follow-up processes; Document and report the cases closed.
• Reporting: Collect, compile and analyze monthly reports from the  team
• Work closely with the Protection Programme Manager  on all issues related to programs and activities;

Support to Project Monitoring, Evaluation, Accountability, and Learning (MEAL):

• Ensure inclusion of people with specific needs and minorities in the project activities
• Ensure that CRM (Complaints & Response Mechanism) is rolled out and functional
• Ensure daily record of attendance per activity and ensure that the data collected is accurate

Collect, store and maintain data in line with agreed procedures for data protection

Work Ethic

• Adhere to the standards of conduct outlined in the Programme Participant Protection Policy and Concern’s Code of Conduct;
• Support the promotion of the standards outlined in the Programme Participant Protection Policy and Concern Code of Conduct to the team and the beneficiaries, and be committed to providing a safe working environment;

Other

•  Any other task required by the program.

Emergency response

The concern is committed to responding to emergencies efficiently and effectively to help affected people meet their basic needs, alleviate suffering and maintain their dignity. To this end, when emergencies strike and Lebanon Programme is to respond, you may be requested to actively participate in the response, regardless of location, and contribute to the efforts aimed at achieving the humanitarian objective of the organization.

Person specification:

Essential

• Degree in the social sciences: Social Work or Psychology
• Minimum of two to three years experience in implementing child protection and SGBV programs preferably,  social work or case management, in humanitarian or development settings;
• Counseling and training experience with NGO/INGO organization, including at least 2 years of experience in Case Management for CP and survivors of SGBV.
• Knowledge of concepts of SGBV and CP;
• Knowledge of protection principles in humanitarian aid;
• Experience in staff management, training, and coaching
• Ability to prioritize, work under pressure, be able to coordinate multiple tasks, and maintain attention to detail
• The ability to work as a member of a team is essential.
• Fluency in English and Arabic writing and oral

Desirable

• Good organizational and planning skills
• Good computer skills particularly Microsoft office packages
• Excellent verbal and written communication skills, with strong attention to detail

Concern Code of Conduct and its Associated Policies

Concern has an organizational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies.