GBV Case Worker

Identification

• Work across different contexts, including local communities, informal settlements, and community spaces, to ensure SGBV cases are identified and receive case management support, through the regular presence in the community
• Conducts initial assessments for SGBV cases; conducts regular community visits to work with PSS Officers and community leaders on identification and referral
• Accept SGBV cases referred to Concern by other agencies and community partners
• Adapt/develop vulnerability criteria fitting the local context
• Assesses and prioritizes cases according to risk level
• Outreach to women and adolescent girls for group sessions

Case Planning and Implementation

• Based on the needs identified through the assessment, develop a case management plan, in collaboration with the beneficiary, and under the supervision of CM
• Manage cases in line with Standard Operational Procedures (SOPs) and guidelines
• Identify, refer and follow up on all services and ensure action points are carried out within the agreed timeframe;
• Maintain regular communication with external referral agencies for service provisions
• Regularly review, and when needed adjust, the case plan to ensure progress;
• Monitor, guide, advise and support beneficiary and their family throughout the process; Provide information and advise the beneficiaries on existing social services and social counseling and how to access them
• Conduct family visits if necessary.
• Documents cases using case notes and regularly update the database to ensure a comprehensive record of each case
• Maintain files, registers, computer databases, and records in paper or electronic format.
• Ensure data collection and storage are done confidentially;
• Conduct Emotional support groups, Focused PSS, and individual PSS sessions based on the needs.

Co-ordination and Reporting

• Participate in  case management and protection  meetings
• To directly work with other caseworkers and service providers on the management of caseload and referrals
• Provides weekly updates/reports on cases and outreach activities to the Case Manager/Protection Project Manager
• Support the mapping of the available services and organizations operating in the area;
• Ensures coordination and synergy with the main service providers in the area of intervention for prompt referral, follow-up, and information sharing;

Support to Project Monitoring, Evaluation, Accountability, and Learning (MEAL):

• Ensure inclusion of people with specific needs and minorities in the project activities
• Ensure that CRM (Complaints & Response Mechanism) is rolled out and functional
• Ensure daily record of attendance per activity and ensure that the data collected is accurate

Collect, store and maintain data in line with agreed procedures for data protection

Work Ethic

• Adhere to the standards of conduct outlined in the Programme Participant Protection Policy and Concern’s Code of Conduct;
• Support the promotion of the standards outlined in the Programme Participant Protection Policy and Concern Code of Conduct to the team and the beneficiaries, and be committed to providing a safe working environment;

• Respect confidentiality and follow ethical guidelines

Emergency response

The concern is committed to responding to emergencies efficiently and effectively to help affected people meet their basic needs, alleviate suffering and maintain their dignity. To this end, when emergencies strike and Lebanon Programme is to respond, you may be requested to actively participate in the response, regardless of location, and contribute to the efforts aimed at achieving the humanitarian objective of the organization.

Person specification:

Essential

• Degree in the social sciences: Social Work or Psychology
• Knowledge of protection principles in humanitarian aid;
• Knowledge of concepts of SGBV ;
• Minimum of one year’s experience in implementing child protection and SGBV programs preferably, social work or case management, in humanitarian or development settings;
• Counseling experience with NGO/INGO organization, including at least one year of experience in Case management for survivors of SGBV.
• Ability to prioritize, work under pressure, be able to coordinate multiple tasks, and maintain attention to detail
• The ability to work as a member of a team is essential.
• Fluency in English and Arabic written and oral.
• Flexibility in working overtime when needed and ability to handle pressure well

Desirable

• Good organizational and planning skills
• Good computer skills particularly Microsoft office packages
• Excellent verbal and written communication skills, with strong attention to detail

Concern Code of Conduct and its Associated Policies

Concern has an organizational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies.