Social Worker

Main Tasks:

• Interview the new shelter residents by providing listening and counseling services
• Fill the social file and maintain an effective communication tool and record of residents’ activities to ensure effective service delivery by documenting information/observations/impressions which may affect a client’s case plan
• Follow GBV guiding principles of respect, confidentiality, safety/ security and non-discrimination while providing services
• Take every reasonable precaution to ensure the safety and well-being of the beneficiaries
• Comprehensive follow up of each case during her presence at the shelter until reintegration
• Assess and assist with client personal needs e.g., hygiene, nutrition, medical, and/or emotional
• Ensure that therapy, support group sessions and activities are held on regular basis for residents and their children
• Refer cases to the lawyer for legal follow up when needed
• Refer cases to the psychologist when needed
• Conduct case conference for critical cases with other team members and stakeholders when needed 
• Collaborate with embassies/consulates, recruitment agencies, General Security, police stations, employers, doctors to resolve the Migrants' problems
• Ensure transportation and accompany beneficiaries to appointments, when deemed necessary and appropriate
• Perform support tasks for other staff members when necessary 
• Collaborate with other departments and centers
• Update regularly the service mapping
• Work with stakeholders to develop and strengthen referral networks
• Reporting to management
• Attending meetings, working groups and trainings if needed
• Work occasionally on weekends or after the working hours for urgent cases or counseling
• Receive emergency calls during weekends from the shelter
• Report to the line manager in a timely manner with a high standard of accuracy.
• Visit the main office in Dora when necessary

Requirements

• Bachelor degree in Social Work, Masters is a plus
• Female Social Worker is a must.
• 1-2 years of working experience in an NGO, iNGO is a plus
• Fluency in English and Arabic. Excellent oral and written communication skills.
• Empathy, Advocacy and High Confidentiality
• Organizational and planning skills
• Attention to detail and accuracy
• Patience and active listening
• Ability to prioritize beneficiaries’ needs
• Ability to work under pressure and handle multiple tasks
• Ability to communicate clearly with a wide range of people
• Ability to analyze information gathered from objective observation and communication
• Writing and data entry skills
• Self-motivated, honest, highly responsible, and punctual..
• Flexibility and adaptability with a high sense of humanitarian work.
• Professional commitment to Social Work values and ethics

Remarks

All Tabitha policies, guidelines and checklists are an integral part of this Job Description and must be implemented e.g.

• Policy on Safety and Security
• Guidelines on Prevention of Corruption
• Guideline on PSEA
• TABITHA Code of Conduct and child protection