Social Worker - Dahr Ein

JOB SUMMARY

The Social Worker works with people to support them through difficult times and ensure that vulnerable people, including children and adults are safeguarded from harm. Their role is to provide support to enable service users to help themselves. They maintain professional relationships with service users, acting as guides and advocates.

MAJOR DUTIES / RESPONSIBILITIES

• Provide counselling services to Persons of Concern (POC), inform them of the services provided in Caritas centers and more generally in the area
• Conduct initial assessments in order to identify the persons with specific needs/or extremely vulnerable persons who require individual case management
• Refer to the case management supervisor with cases of high risk in need for case management, to be referred to the case workers.
• Conduct home visits to assess the needs of the household, taking in consideration environmental, social and emotional factors that might affect the well-being of the individual and his/her family
• Develop with the Persons of Concern community links in order to support them in creating support networks within their community
• Refer the cases to the needed services, both internally (to CDC, PHC, safe shelter, legal department, etc.) and externally to other NGOs and actors in the field
• Conduct follow-ups with the PoCs and update regularly the case plan according to the actions accomplished and the new ones needed
• Coordinate with other NGOs and actors in the region in order to provide assistance to the PoCs and avoid any duplication in services
• Close PoC’s file when no further action is required and all the specific needs are met
• Fill specific forms for assessments and case management tracking, ensuring confidentiality, accuracy and timeliness under the supervision of the Case Management Supervisor
• Prepare progress weekly and monthly reports according to donors’ requirements
• Assess, plan and implement activities in coordination with the Center Coordinator and the Social Workers’ team when necessary
• Participate in trainings, case conferences and meetings in coordination with the Case Management Supervisor

SKILLS

Business Skills

• Active Listening : giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Experience working with migrants/refugees and other groups
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Strong communication and interpersonal skills
• Strong organizational skills, ability to multi-task and work under stress
• Commitment to human rights and gender equality
• Exhibit pro‐active attitude
• Ability to relate and connect with people of different cultural, ethnic, and social-economic backgrounds and a passion for helping others
• Work independently with little supervision and also as a cohesive member of a diverse team
• Proficient in English, French and Arabic, both written and oral

Computer Skills

• Microsoft office – all applications
• Software applications required for daily operations

ACADEMIC EDUCATION

Bachelor degree in Social Work, Psychology, International human rights law, International relations or any related field.

EXPERIENCE & KNOWLEDGE

1 - 2 years of relative experience.