Medical Coordinator Assistant – Hamra – Part Time

Function responsibilities include:

• Participating actively in reflections and discussions on the evolution of MSF programs in the mission, contributing with his/her background and experience to the improvement of overall performance, adapting it to the changing reality and context.
• Participating in the collection of medical information (meetings, reports, articles, etc.) and data (epidemiological data, statistics, etc.).
• Supporting project development by answering medical questions from the field, participating in briefings and debriefings of medical staff and replacing temporarily a member of the field team when necessary, in order to keep a smooth functioning of the projects.
• In support of the MedCo, representing MSF in meetings or with different stakeholders. Assisting the MedCo in the stakeholder mapping (organigram of MoH, etc.)
• Following-up patients referred by MSF field teams to the capital, organizing their transport, setting their further referral to reference facilities previously identified, doing follow-up on the treatment they receive and their evolution, and carrying out the administrative tasks associated, in order to keep special attention to most the complicated or sensitive cases.
• In the absence of a Mission pharmacy manager, organizing and managing the central pharmacy in the Mission, managing medical stock, updating emergency boxes, preparing and dispatching medical orders requested by the field, and participating in drawing up international orders and organizing their reception, in order to ensure the efficiency and effectiveness during the whole supply process.
• Ensuring that all staff using medical devices are qualified and trained. Ensuring cleaning and minor maintenance tasks are performed according to the protocols. Reporting any malfunction to the project biomedical service.  
• Carrying out medical follow-up of all MSF national and international staff in application of MSF staff health policies, supervising together with the administrator the medical expenses associated, in order to protect personnel’s health state while keeping close control to the resources required.
• Carrying-out administrative, information gathering and data collection tasks, and regular reporting, in order to have updated and reliable information about the day-to-day activity in the project and support decision-taking.
• On the request of the Medical Coordinator, carrying out extra tasks (one-off reinforcement for a field team, participation in an evaluation, etc.).

Specific activities:

• The Medical Coordinator Assistant (MedCo Assistant) will have a unique role in being largely responsible for the review, implementation, and support of the national staff health policy in Lebanon.
• With the support of the Medical Coordinators, the MedCo Assistant will follow up on tasks assigned to him/her with regards to updating the national staff health policy and follow up on the dossier of having an intersectional policy.
• The MedCo Assistant will be responsible for the processing of the national staff’s dental and vision care reimbursements (unless the health policy changes) with the support of the Finance department.
• The MedCo Assistant will also support the DMedCo and the Finance department in the review of the health plan offered by different insurance companies contracted for the coverage of staff health costs when MSF initiates a competive bid analysis, using the ‘Common Frame’ as a guide.
• The MedCo Assistant will be responsible for making sure that staff in Coordination and in the projects are aware of the health benefits and the processing of medical reimbursements through regular ‘refreshers’.
• The MedCo Assistant will brief new arrivals (both locally & internationally recruited staff) on their health benefits and how to apply for reimbursements. For internationally recruited staff, their health coverage is via MSH International.
• The MedCo Assistant will be the designated focal point at Coordination level to follow pending medical reimbursements for staff (both at Coordination and at project level) with the insurance company if and only if the staff have tried to resolve the issue on their own with the insurance company and have failed.
• The MedCo Assistant will support internationally recruited staff with any health requests.

Experience required:

• Essential: 3 years of previous working experience.
• Desirable: Previous working experience in MSF or other NGO’s.
• Desirable: Previous working experience in staff health

Required qualification:

• Essential: Medicine or paramedical degree (i.e. Medical Doctor, Nurse, …) from a recognized university
• Essential: Respective ministry of public health practice license
• Essential: Certificate of registration at respective Lebanese order
• Essential: Excellent command of the Arabic and English language.
• Desirable: Good command of the French language
• Essential: Advanced knowledge of Microsoft Office Word, PowerPoint, and Outlook.
• Desirable: Intermediate Knowledge of Microsoft Office Excel.
• Desirable: General knowledge on NSSF reimbursement procedures

Personal qualification:

• Results and Quality Orientation L2
• Teamwork and Cooperation L3
• Behavioral Flexibility L2
• Commitment to MSF principles L2
• Stress Management L2