Social Worker

Basmeh & Zeitooneh is a registered Lebanese organization, committed to serving refugees and vulnerable communities in Lebanon, through four community centers across the country. The organization runs educational, relief, livelihoods, and protection programs, and aims to serve as an inclusive and supportive focal point for the entire community.

Basmeh & Zeitooneh has a zero-tolerance policy for sexual exploitation, abuse, and child abuse. Also, fraud, bribery, and corrupt activities.

Basmeh & Zeitooneh (B&Z) is committed to maintaining the security, confidentiality, and privacy of your personal information.

Basmeh & Zeitooneh is committed to safeguarding the well-being of children and upholding the Convention on the Rights of the Child, Basmeh & Zeitooneh maintains a zero-tolerance policy on child abuse.

Job Purpose: The social worker is directly in charge of carrying out psychosocial support activities for project participants in order to maintain or improve their well-being and grow their capacity for peaceful dispute resolution. Additionally, he or she will recognize the participants' requirements and direct them to the proper services.

Major Activities:

• Conduct psychosocial support and awareness sessions for participants targeted by the project in the area of implementation;
• Hold briefing sessions to explain the project's roles and responsibilities, participants' rights, fair working conditions, accountability, and referral mechanisms.
• Work with participants and empower them to identify their needs, rights, and responsibilities. S/he will help them plan what they want to achieve and take appropriate action, as well as develop activities and services to generate aspiration and confidence.
• Conduct two sessions per month for each group of women from cooperatives and women with home-based businesses on topics such as team building, accepting people for who they are regardless of their background, PSS components like non-violent communication skills, stress management, and anger management skills, working together for a common objective, resolving conflict in peaceful ways, and supporting one another.
• Assess, mitigate, and report on protection risks encountered during the implementation of the project by specifying the risks and implications for participants.
• Provision of protection guidance to participants through individual/group sessions
• Report on individual / Household protection and non-protection issues identified and referred to during project activities.
• Share information on Key protection messages, PSEA, rights, and protection services available to participants both within B&Z and through external partners and agencies.
• Proactively and consistently review the safety and security of CFW participants while they are working on project-related tasks.
• Writing monthly reports that include referral reports, awareness sessions, and psychosocial support.
• Networking with humanitarian organizations, institutions, societies, and others to support participants to obtain the required service inside and outside the community center.​​​​​​​
• Other duties as assigned by the project manager are to support participants and enable and develop B&Z programs.

Key Performance Indicators:

• Working within the principles of the Code of Conduct.
• Ensuring that participants have access to the appropriate service.
• Ensuring that the Foundation’s team interacts with participants within the principles of the B&Z, especially preserving dignity and avoiding psychological harm.
• Achieving the required number of participants at the end of the program while ensuring the quality of work.
• Ensure that a safe environment is provided for the project participants.
• Create positive communication with the team.

Education & Experience:

• University degree in sociology, psychology, human rights, social sciences, or a related field.
• Work experience of not less than two years in the field of psychosocial support
• Experience working with organizations
• Participate in training courses and workshops on protection (child labor, domestic violence, and SGBV, etc. …)

Competencies 

Functional : 

• Positive communication and effective listening to the needs of the participants.
• The ability to effectively network services to provide participants.
• Accept and respect the cultural context in which we work.
• Continuing career development through work-related training.
• Empathy and empathy with participants.
• Flexibility at work and with the stress of work and place.
• Direct work (in contact line) with participants.

Behavioral :

• Presenting a good image of the Basmeh& Zeitooneh Foundation through active presence in meetings with other institutions.
• Receiving participants in a humane way that is good for dignity.
• Work as a team while maintaining the hierarchy.
• Keeping the participants' information confidential.
• Fluency in the Arabic language, and finding English speaking and writing at the beginner level.