1. Operational Context
The United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern.
Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR have developed a $1 Billion Private Sector Fundraising Strategy 2018-2025. This strategy focuses on both Individual Giving and Private Sector Partnerships and identifies priority fundraising markets and regions.
Individual Giving (IG) is targeted at the general public to secure the support of individuals through regular, unrestricted donations, cash appeals and legacies. The aim is to generate both monthly and one-time donations from individuals using various channels and methods including direct mail, face-to-face fundraising, telemarketing, digital fundraising, DRTV and emergency fundraising, with focus on strong donor loyalty and lifetime value.
The purpose is to maximize the donor base from the individual giving (IG) for UNHCR, those with the ability to provide donations of between $1 to $10.000 per year to UNHCR.
In support of IG Programmes in the Gulf and MENA region, PSP needs to hire a Senior PSP Associate (Community Manager) who will be responsible to raise funds from donors and prospects in line with overall unit objectives and targets.
2. Purpose and Scope of Assignment
Under the supervision of the Associate Digital Engagement Officer the community manager is expected to provide support in the following areas:
• Posting all content PSP’s MENA main social media platform and blog (Voices With Refugees)
• Moderate comments message while exercising outstanding editorial skills and political judgement in order to ensure that UNHCR's reputation is not damaged.
• Strengthen use of UNHCR's core social media accounts (on Twitter, Facebook, Instagram and Tiktok)
• Manage, according to clear principles, access to UNHCR's core social media accounts, ensuring their security and accountability.
• Provide implementing plans for strategic consolidation of UNHCR social media accounts.
• Ensure high-level message and branding consistency in social media content and platforms.
• Establish and adhere to clear performance and measurement metrics for all social media accounts and campaigns to effectively inform results-based decision making and to monitor and drive the effective use of resources.
• Engage key audiences, both in everyday communications work and around major media and advocacy campaigns.
• Coordinate the production, posting and evaluation of social media content on its PSP channels as well as on partner channels with an eye to supporting media, advocacy, fundraising and donor relations objectives.
• Demonstrate strong diplomatic skills, highly developed political skills and judgment, understanding of UNHCR's external relationships, solid grasp of the news business, and ability to discern when the organization's credibility is at stake.
• Ensure high-level message and branding consistency in social media content and platforms.
• Establish and adhere to clear performance and measurement metrics for all social media accounts and campaigns to effectively inform results-based decision making and to monitor and drive the effective use of resources.
• Support and help shape clear social media guidelines, advice and training programmes to support the production and sharing of high-impact social media content by staff performing various external relations functions.
• Engage key audiences, both in everyday communications work and around major media and advocacy campaigns.
• Coordinate the production, posting and evaluation of social media content on its PSP channels as well as on partner channels with an eye to supporting media, advocacy, fundraising and donor relations objectives.
• Use social media to provide content to media partners, helping to keep these issues on the news agenda and raising UNHCR's public profile.
• Demonstrate strong diplomatic skills, highly developed political skills and judgment, understanding of UNHCR's external relationships, solid grasp of the news business, and ability to discern when the organization's credibility is at stake.
• Exercise outstanding editorial skills and political judgement in order to ensure that UNHCR's reputation is not damaged.
3. Monitoring and Progress Controls
• Meet the fundraising target of each campaign in both income and number of donors.
• Meet the KPIs set for the pool of donors the agent is contacting: Retention rate, average donation, upgrade percentage, second gift percentage
Intervention Sectors
Refugees
Location
- Lebanon
- Beirut
- Beirut
Application Deadline
Organisation
Salary Range
> 3000 (USD)
Contract Type
Full Time
Application Submission Guidelines
- This vacancy is administered under RAP – UNHCR/HCP/2022/07:
- Candidates are divided into 3 categories:
- Internal candidates: current staff, holding a fixed term or indefinite appointment, who, at the date of the deadline for application, are serving in the same category of the vacancy, at the grade of the position or one grade below or above.
- Candidates with UNHCR experience: current staff in other categories of the vacancy, or same category applying 2 grades above their own, TAs, Affiliates (UNVs, UNOPS, Consultants, interns) or former UNHCR staff who held FTA/IND appointment (within 2 years of separation for males and 5 years for females).
- External candidates
- Candidates will be assessed against the requirements of the position based on their qualifications, professional experience, skills, performance record (if any) and may be further evaluated in a test and/or interview.
- Candidates who have a Workday profile can access the vacancy through: Menu > Career > Job Search
- Only short-listed candidates will be contacted.
- Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against Covid-19.
- UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation. UNHCR has a ZERO TOLERANCE policy on sexual exploitation and abuse, and sexual harassment. Successful candidates will be subject to mandatory UN Sexual Exploitation and Abuse and Sexual Harassment clearance check prior to receiving an offer. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). All applications will be treated with the strictest confidentiality.
Requires a Cover Letter?
Yes
Experience Requirements
5 to 10 years
Education Degree
High School
Education Degree Details
4. Qualifications and Experience
a. Education
• Successful completion of Secondary school education with further studies in Business, marketing, sales, digital or another related field.
. Preferably with a Bachelor degree.
b. Work Experience
• Minimum 4 -year (added advantage with a bachelor’s degree) years of relevant work experience,
c. Key Competencies
• Effective Scripting in English and Arabic - capable of tailoring the script based on each conversation and the ability to have interactive (not lecture style) conversations
• Emotional Intelligence and good communication – able to communicate the passion and the urgency of their proposition over the phone, and trigger inspiration and empathy (strong story-telling techniques are desired)
• Active Listening and Interpersonal Skills – ability to build rapport with prospects before attempting to make the donation ask, and to make donors feel a connection between donating to UNHCR and the achievement of positive change
• Effective Objection handling – able to acknowledge objections and deal with rejection without becoming discouraged
• Good Learning Skills – ability to acquire the organizational knowledge to present the organization and its work effectively and answer prospects’ questions accurately
• Cultural awareness and sensitivity – ability to adequately respond to and interact with the nuances of the Gulf culture and communities
• Awareness human rights and humanitarian principles
• Self-driven with a positive attitude, professional, reliable and punctual
• A team player and driven by numbers and targets
• Computer Literacy
a. Education
• Successful completion of Secondary school education with further studies in Business, marketing, sales, digital or another related field.
. Preferably with a Bachelor degree.
b. Work Experience
• Minimum 4 -year (added advantage with a bachelor’s degree) years of relevant work experience,
c. Key Competencies
• Effective Scripting in English and Arabic - capable of tailoring the script based on each conversation and the ability to have interactive (not lecture style) conversations
• Emotional Intelligence and good communication – able to communicate the passion and the urgency of their proposition over the phone, and trigger inspiration and empathy (strong story-telling techniques are desired)
• Active Listening and Interpersonal Skills – ability to build rapport with prospects before attempting to make the donation ask, and to make donors feel a connection between donating to UNHCR and the achievement of positive change
• Effective Objection handling – able to acknowledge objections and deal with rejection without becoming discouraged
• Good Learning Skills – ability to acquire the organizational knowledge to present the organization and its work effectively and answer prospects’ questions accurately
• Cultural awareness and sensitivity – ability to adequately respond to and interact with the nuances of the Gulf culture and communities
• Awareness human rights and humanitarian principles
• Self-driven with a positive attitude, professional, reliable and punctual
• A team player and driven by numbers and targets
• Computer Literacy
Arabic
Fluent
English
Fluent
French
None
Hide guidelines for wrong answers
No