Accountability & Learning Officer

Objective of the position:

 The accountability & learning officer implements activities concerning learning, beneficiary participation and accountability to affected populations mechanisms, and helps to improve understanding of socio-cultural and power dynamics in the geographical area(s) to which he or she is assigned.

Location: Beirut with frequent movement to the area of intervention.

Reports to: Regional MEAL Manager

Functional Manager: Regional Accountability Technical Officer

Interacts with:

 • Internally: Country Manager, Project Managers, Deputy Country Manager, MEAL Unit, Project teams, and Support Services.

· Externally: INGOs, Local NGOs, CBOs, DPOs, Partners, Community, and beneficiaries.

Missions / Responsibilities

Mission 1: Operational implementation

Responsibility 1: Contributes to defining and evaluating accountability to affected populations mechanisms

• Contributes to the design of operational procedures, especially for the management of feedback and complaints, information and the participation of populations in the projects;
• Helps train HI teams on the concept of accountability to affected populations
• Contributes to periodic evaluations of accountability mechanisms

Responsibility 2: Contributes to the implementation of these mechanisms with populations and partners

• Establishes good relations with the populations and partners of HI by making periodic visits to the areas concerned in compliance with established operational procedures;
• Organizes and facilitates community consultations for the implementation of the mechanisms;
• Contributes to the design of awareness-raising tools and informs the populations and partners about HI’s

accountability mechanisms;

• In close collaboration with the project teams, ensures that the HI’s activities in the field are fully understood by the populations;
• Takes part in analyzing the socio-anthropological context and power dynamics,
• Records the feedback and complaints received (and all related information) in a formalized database and refers

them to the focal points designated by the accountability system;

• Monitors the effective roll-out of information, participation and complaint response mechanisms, following established procedures and ensuring that people receive a meaningful response in a timely manner;
• Ensures the archiving and protection of data relating to the feedback and complaints management mechanism.

Responsibility 3: Contributes to the implementation of learning activities in his or her geographical area of intervention

• Participates in the lessons learned workshops organized on its area of intervention
• Implements activities to collect life stories, success stories, etc. from the population and partners;
• Ensures the archiving and protection of data related to the learning activities carried out with the populations.

Responsibility 4: Maintains confidentiality when processing the information received

• Examines beneficiary feedback and complaints and provides precise information on HI’s activities and accountability mechanisms;
• Adheres to data protection, confidentiality and informed consent principles in his or her interactions

Responsibility 5: Reports on accountability to affected populations and learning activities.

• Writes regular reports on the running of accountability to affected populations and learning activities;
• Regularly evaluates the work done and suggests improvements
• Reports all information and any difficulties related to his or her activity to his or her line-manager.

Responsibility 6: Contributes to the representation of HI in the communities

• Serves as the focal point on communication with the communities;
• As part of his or her tasks, represents HI with the population and partners, respecting the organization’s values and maintaining cordial, positive and close working relations.

Mission 2: Emergency preparedness and response

• Contributes to the programme’s emergency preparedness actions and, in an emergency, adapts his or her working methods to contribute to an effective humanitarian approach by HI.
•                                                Confidentiality is required in all these responsibilities
• Note that this job description must remain flexible; to respond to additional tasks or changes as identified by the line manager
• EDUCATION AND EXPERIENCE:
• Qualifications: Degree in social work, sociology, anthropology or equivalent
• At least 1 year of experience in the field of humanitarian assistance, and at least Two year in accountability, and/or Learning. Total experience two to Three years.
• Demonstrated experience working with communities and direct contact with beneficiaries.
• Experience the field of expertise, in emergency monitoring and preparedness
•  Competent in the use of Microsoft Office and most common data management software.
• Experience in working with vulnerable groups.
• English and Arabic language oral and written.

• Professional Skills:

  Practical experience in:

• Quantitative and qualitative data collection, qualitative analysis
• Accountability to populations: participatory, nondiscriminatory and responsible approaches
• Responsible data management

• Knowledge in:

•  Results and indicators monitoring
• Planning and coordination of qualitative and quantitative surveys, dissemination of findings
• Project evaluation knowledge
• Information management strategy, data structuring and data quality
• Statistical analysis and data visualization
• Project Management Planning, monitoring and coordination
• Cash-flow management
• Personal security management
• Frameworks and references
• Office and collaborative tools
• Stress management

• PROFESSIONAL STANDARDS:

  HI workers must adhere to the values and principles outlined in HI Code of conduct. In accordance with these values, HI operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child. Safeguarding, Anti-fraud, bribery, and corruption.

  Handicap International is an equal opportunity employer and particularly welcomes applications from woman and persons with disabilities.

   

  Basic salary for the position: The Accountability & Learning Officer is going to be paid according to the experience and to HI salary Grid.

• Basic Salary :1400 USD.

• Closing date:23/03/2023

   Only shortlisted candidates will be contacted. Application should include CV and motivation letter. Incomplete motivation letters and applications received after the deadline will not be considered. Interested candidates send their CV to recruitment@lebanon.hi.org  with the subject “A & L Officer 2023”.