Health Quality Officer

Action against Hunger is an international non-governmental, private, apolitical, non-religious and non-profit organization created in 1979. Its goal is to combat hunger and dangerous situations that threaten men, women, and children. Currently 500 expats and more than 5,000 employees are working for Action against Hunger in more than forty-six countries working in projects concerning four areas of focus: nutrition, health, food security and water and sanitation. 

In Lebanon, the Syrian crisis continues to generate political, social, and economic pressure due to the war in Lebanon and keeps more than 1.5 million refugees in a situation of increasing vulnerability. In this environment of political, economic and social uncertainty, our teams have maintained their high levels of humanitarian response and aid to Lebanon. Likewise, our interventions have been maintained in the Bekaa and northern areas, as well as in the south of the country, with a special focus on working in partnership or in consortium with other organizations and on institutional strengthening of the relationship with both donors. institutional, such as with local authorities and entities.  

The Health Quality Officer will be responsible:

Under the direct supervision of the Medical Manager and the Health Program Manager (once recruited), the Health Quality Officer will participate in assessing, selecting and development of improvement plans of PHC facilities in Southern Lebanon to support. The Quality Officer will provide direct supportive supervision to PHC facilities, in collaboration with the Medical Manager and Public Health Officer (henceforth the public health team) to the selected PHC facilities, with an emphasis on provision of supportive supervision to the PHC facility manager and health information management in all areas of the PHC facility. The Quality Officer will also support the Medical Manager in coordinating the implementation with the national and local stakeholders, such as MoPH, Health Sector, municipalities etc. The Quality Officer will lead ACF efforts to guarantee high quality and efficient primary healthcare service delivery at supported PHC facilities.

Objective 1: Design and Implementation of PHC facility support (40%)

• Participate in assessments and selection of PHC facilities aligned with the AAH PHC facilities selection SOP
• Collaborate with the Medical Manager and South level stakeholders to coordinate and implement public health response activities in the South
• Guide and implement activities, monitor progress, and recommend improvements
• Ensure the quality of trainings and supportive supervision related to data collection and the health information system (PHENICS and MERA) to improve service delivery in PHC facilities
• Participate in creating and organizing capacity development plans of PHC facility staff and developing supportive supervision guidelines.
• Develop data collection tools for internal reporting and collect, analyse and report on relevant data for donor and internal reporting purposes
• Ensure relevant health care workers at supported PHC facilities are able and conduct appropriate data collection and reporting to MoPH through PHENICS and MERA.

Objective 2: Strategic and Technical Support (30%)

• Build on good practice, experience and assessments in the framework of Action Against Hunger's organizational development strategy
• Provide support to the PHC facility manager to identify gaps in quality standards and develop implementation plans in the supported PHC facilities
• Provide support to the PHC manager in finance management and ensuring that the appropriate means of verifications are understood and provided and in line with the MoU between the PHC facility and ACF.   
• Provide support on medicines and medical supplies stock management to relevant parties at the PHC facility in collaboration with the ACF logistics team.
• Contribute to monitor and provide support for implementation improvement plans through regular visit at the supported PHC facilities and ensure the quality of services provided.
• Support the functioning of basic amenities, such as water, sanitation, and energy facilities, of the PHC facilities, with support of WASH technical colleagues.

Objective 3: Coordination and Representation (10%)

• Ensure compliance principles and the Humanitarian Program Cycle in delivering Action Against Hunger’s health response
• Engage in teamwork with Head of Base and Department Heads in other technical areas to develop an integrated multi-sectoral approach, with a special emphasis on Nutrition and WaSH.

Objective 4: Quality monitoring and ensuring accountability to affected populations (10%)

• Ensure compliance with national MoPH protocols and AAH national and international standards and guidelines
• Provide support, in coordination with the other member of the public health team, in ensuring a well-functioning and accessible complaint and feedback mechanism is in place in each supported PHC facility.
• Ensure protections principles are upheld into PHC facilities and adopted by the health workforce at PHC level.
• Ensure confidentiality is respected at all levels.

Objective 5:  Security

• To respect the security rules specified in the mission and base security plan, see to it that the team under his/her responsibility complies with the security plan and perform the security management tasks that can be assigned in its protocols
• To communicate to the security managers of the working location any security related information or non-compliance with the security plan

Objective 6: Support humanitarian activities of Action Against Hunger

• Support the emergency interventions of the organization as per the employee’s abilities.
• Support any activity that helps reaching our humanitarian goals, as per the employee’s abilities.
• ACF employees will show commitment to human rights principles, gender equality and non-discrimination approach in all their work

 Requirements:

• Bachelor’s degree in nursing, midwifery or other relevant degree. A master’s degree in quality management, health management or public health or other relevant degree is an asset.
• Primary health care, reproductive health, care practices, immunization, IYCF(-E), Management of malnutrition, MHPSS.
• 2 years of previous related experience in health and nutrition in Lebanon, including knowledge of national regulations and requirements for primary healthcare centers, and management of health workforce teams. Previous experience in supporting primary health care facilities is an asset
• Experience with complex programming highly desirable.
• Good knowledge of INGOs and donor agencies procedure, guidelines and intervention in the country

Action Against Hunger – Lebanon seeks to promote gender equality and is committed to empowering women to participate effectively in their communities, we strongly encourage women to apply.

We Strongly encourage people with disabilities to apply.

ACF has a zero-tolerance policy on sexual exploitation, sexual harassment, and abuse (SEA