Associate Human Resources Officer - GMI, Grade 13, VN 221999

Administers the day-to-day operations of the Group Medical Insurance Plan (GMIP) contract and maintains documentations related to amendments, additions, and/or deletions of beneficiaries and their dependents.

Responds to queries of staff and beneficiaries providing information, support and assistance on all matters related to the GMIP; updates retirees on the renewal of contracts, premiums, changes, etc., through agreed upon channels.

In coordination with his/her supervisor, resolves complaints on admission cases as raised by staff and beneficiaries and recommends remedial actions on abuse cases; acts as a focal point on such issues with the contracted insurance company, as assigned by the supervisor.

Assists his/her supervisor in building the knowledge of staff and beneficiaries with regards to GMIP through awareness campaigns on their medical coverage, the claims process and provides written guidelines and clarifications, where necessary.

Provides information required for the preparation of tendering for new medical insurance
contracts, ensuring that relevant medical requirements of staff and beneficiaries are reflected.

In consultation with his/her supervisor:
-Contributes to the development of local guidelines and procedures for the GMIP, and follows up on adherence to contract terms.
-Conducts, researches and prepares analysis on issues related to the GMI.
-Supports the supervisors in the various GMIP meetings.

Verifies the monthly insurance payments (Agency and Staff premiums) to ensure their accuracy and consistency with UNRWA standard procedures.

Performs other duties as may be assigned by the supervisor.