- Log customer claims and follow up on customer surveys/claims.
- Follow Up on the corrective and preventive actions taken and study their effectiveness with the concerned department.
- Follow Up on Quality Indicators report, log the actions taken and the implementation of these actions.
- Keep up to date with all related quality legislation and compliance standards such as PHC (Primary Health Care) accreditation standards.
- Compile and prepare materials for submission to regulatory agencies such as the Ministry of Public Health (MOPH)
- Review policies and procedures set by the Health Care Bureau and that are related to:
- Infection prevention
- Patient satisfaction
- Occupational health
- Dealing with hazardous wastes
- Medical equipment
- Ensure compliance of health care centers and dispensaries with the set protocols, policies, and procedures
- Visit health centers in Beirut and villages to follow up on the proper implementation of developed protocols.
- Communicate any critical compliance risks noted to Head of Department
- Coordinate with relevant entities in the hospital for issuing policies and procedures and coordinate with HR Department needed training activities.
- Organize the dates and topics of relevant training events in health centers and dispensaries under the Health Care Bureau.
- Prepare and distribute health education materials, such as reports, bulletins, and visual aids to concerned stakeholders where needed and in coordination with the Marketing and Communication Department at the Hospital
- Participate in developing the Health Care Bureau Strategic Action Plan
- Prepare monthly report to Head of Department on work progress.
- Adhere to section’s pre-set budget.
Intervention Sectors
Humanitarian & Development Financing
Location
- Lebanon
- Beirut
Application Deadline
Organisation
Salary Range
< 800 (USD)
Contract Type
Full Time
Requires a Cover Letter?
No
Experience Requirements
3 to 5 years
Education Degree
Bachelor Degree
Education Degree Details
• Bachelors in business administration or in Nursing.
• Preferably Public health diploma.
• Preferably Public health diploma.
Arabic
Very Good
English
Very Good
French
Basic
Hide guidelines for wrong answers
No