Accountability Officer

The tasks and responsibilities of the Accountabiity Officer are as follows:

Strengthen AVSI Lebanon AAP frameworks.

• Ensure referral and follow-up on identified cases as per Safe Identification Reporting and Referrals SOPs.
• Monitor the implementation of AVSI Lebanon AAP framework.
• Conduct regular field visits to project locations to monitor implementation and visibility of Feedback, Complaints, and Response Mechanisms (FCRM)..
• Support MEAL Manager in developing a strategy for Feedback, Complaints, and Response Mechanism (FCRM) promotion internally and externally.
• Provide advice and support on HR procedures, policies, and documents.
• Ensure programs and responses are designed with the involvement and input of community members, including men, women, boys, girls, and any marginalized or at-risk groups.
• Train or brief programme and operations staff, volunteers, and partners on AVSI CAAP the minimum standards for Accountability
• Raise awareness on the complaint mechanisms in place among beneficiaries and targeted communities, as well as key external stakeholders.
• Conduct Focus Group Discussions and field visits with beneficiaries and targeted communities to collect feedback and complaints, along with identifying the preferred communication channels.
• Provide regular reports on complaints, feedback, trends, and service requests.

Provide AAP support and guidance to programmes.

• Develop AAP minimum standards for Cash and Voucher Assistance (CVA) interventions.
• Ensure transparent communication of information sharing of AVSI actions built on previous beneficiaries' consultations and participation.
• Support the development of gender- and age-sensitive awareness materials on the feedback and complaints response mechanism in place.
• Contribute to the development of specific Standard Operating Procedures (SOPs) to run the complaint and feedback mechanism.