VN10702 Canadian Orientation Abroad (COA) Facilitator - G5

Under the direct supervision of the Project Coordinator and Facilitator in COA Lebanon, the overall administrative supervision of the IOM Lebanon office, and the technical support of the COA Global Programme Manager in Geneva, the successful candidate will facilitate information and orientation sessions for adult and youth refugees selected for resettlement to Canada. They will ensure the smooth delivery of Canadian Orientation Abroad’s activities and provide administrative and logistical support for the coordination of sessions.

RESPONSIBILITIES

1. Deliver virtual, telephonic and in-person pre-arrival information and orientation to youth and adult refugees in Canada and abroad
2. Incorporate the changes conveyed by COA management in the content of pre-departure orientation and information sessions specifically designed for refugees.
3. Study pre-departure information and orientation materials specific for refugees and any relevant updates. Engage in continuous self-directed learning, as required by IOM and COA.
4. Support the COA activities in Lebanon or abroad by drafting schedules and participants’ lists; preparing refugee cultural profiles; compiling narrative reports and translating materials into target languages. 
5. Support refugee programming activities abroad and engage with the COA Facilitators globally, as well as with other IOM departments and missions as necessary. 
6. Contribute to the development of promotional tools aimed at increasing the uptake of pre-departure services among refugee clients and in disseminating information about COA to stakeholders.
7. Refer selected refugees to Service Provider Organizations (SPOs) in Canada when appropriate, for accessing support provided by Canada’s settlement program.
8. Keep records and submit timely statistical reports of COA participants using existing systems and tools, in coordination with COA Manila staff and COA Management.
9. Carry out administrative tasks, distribute program materials, correspond with clients, and participate in meetings. Support the coordination and scheduling of COA sessions.
10. In coordination with the COA Coordinator and Facilitator, maintain an inventory of COA materials (COA Participant Workbooks, pens, bags, notebooks, etc.), support the procurement and distribution of COA training materials and supplies with COA supply chain management staff in COA Manila.
11. Perform such other duties as may be assigned.

QUALIFICATIONS

Education

• University degree in Political or Social Sciences, Law and/or International Relations, Education or a related field from an accredited academic institution with at least three years of relevant professional experience, or
• College diploma with at least five years of relevant professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience providing information and orientation to and engaging with refugees is an advantage.
• Proven ability to communicate cross-culturally; clear and concise communication in writing (English).
• Demonstrated ability to work effectively with a variety of stakeholders.
• Experience in leading interactive training seminars or orientation sessions for youth and adults.
• Understanding of international refugee and migration issues, and more specifically as they apply to refugee resettlement to Canada. 
• Understanding the landscape of the Canadian non-for-profit settlement service provider organization sector.
• Demonstrated ability to analyse and interpret information from different sources; and
• Knowledge of the Resettlement Assistance Program (RAP) and of the Government Assisted Refugee, Privately Sponsored Refugee, Visa Office-Referred and Blended Refugee programs in Canada is an advantage.

Skills

• Excellent communication skills.
• Excellent planning, organizational and time management skills.
• Attention to details; and
• Proficiency using Microsoft Office 360 applications and Zoom Meetings.

Languages

• For all applicants, fluency in English and Arabic is required (oral and written).

IOM’s official languages are English, French and Spanish.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators (Level 1)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
7. For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies